Columbia Factory Store

Mini Pharon

One of my favorite brands for my children.

Cat Lady

The store had exactly what we were looking for and they were a good price. The store was well organized and I was easily able to navigate it with my scooter.,

Michele Kane

Average Columbia outlet store

Steven Murrow

Columbia products aren't what they used to be. I bought these waterproof boots a month and a half ago and have only used them a handful of times. Today I noticed my foot got wet walking thru a puddle and noticed an issue with the sole delaminating along the tread, resulting in an open tear when the sole is flexed. Warranty info online says to take it back to the store you bought it from...glad I did, but there's a catch. I was greeted while walking in the store and showed/explained the issue. Instead of swapping out the defective boot, I was given paperwork with a number to call to put in a claim. 🤦 I decided to leave the store and called right away... After several minutes of waiting on hold, the Columbia operator confirmed my boots were covered under warranty, and sent me an email for me to complete my claim online. So I'm supposed to box these boots up and pay to ship them to Oregon and wait 4-6 weeks just to find out if they'll actually fix or replace them!??! Why can't I just exchange them at the store I bought them at? Getting back to why I'm glad I went back to the store... It's at Gloucester Premium Outlets. Leaving the store with my phone at my ear, on hold with Columbia, I walked past Mountain Warehouse and noticed sale signs in their windows. By the time I got to speak with someone from Columbia on the phone, I had already found and tried on a pair of Mountain Warehouse boots originally $70 on clearance for $20. Needless to say, I'm not wasting my time or money to ship back the Columbia boots when alternatives were purchased a couple stores down for a fraction of the price. VERY DISAPPOINTED IN COLUMBIA