Address: Corporate Office - No Branch Available, 5 Hillman Dr Suite 100, Chadds Ford, PA 19317, USA
Phone: +14842591000
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–5PM
Friday: 8:30AM–5PM
Saturday: Closed
Jabree Fire
I’ve been calling every branch in my area for 2 hours no answer I’ve been calling there customer service for 3 days still no answer never have anyone available I’m currently on the phone been on the phone waiting for 1hr and 33 minutes and counting and still no answer I wouldn’t recommend Franklin mint to anyone better off using cash app or chime.
ay ay ron saundino
This poor excuse for a financial institution is the absolute worst st customer service and accountability. After a system error on their end I was the victim of a duplicate charge which was not unsubstantial and after discovering it I attempted to call them to no avail, sat on hold for the better part of the day so I went to the branch and was basically told oh well, they're working on it but nothing we can do. They'll take your money but they won't give it back even though it's their fault!
Matthew Broderick
I absolutely LOVE the Franklin Mint. My only issue with them was when I was in college and there was no shared service center near and I had to use a bank (ew). I was with them for my entire life. I recently closed my Sun East FCU account due to their abysmal customer service and failure to admit to their errors. Unlike them, the Franklin Mint usually catches errors they make before I do and they have called to let me know and APOLOGIZED FOR THE INCONVENIENCE. I've NEVER had a financial institution show that much class and self awareness. I'm not sure what is with all of the 1 star reviews because this credit union is great! Also a plus it has an A+ rating with the BBB despite never having sought accreditation. For reference, Sun East has an F.
John and Kathleen O'Donnell
I just spoke with Tim at the Member Service Center. I am a Senior, and have "issues" with memory. I had lots of questions about my card, my account and fees. Tim was extremely patient, kind and helpful. I appreciated his help very much. Sometimes I feel that the level of Customer Service one receives these days is less than optimal, but - not today! Today I had a wonderful experience in speaking with Tim, and I am grateful for his friendly manner. Tim is a "keeper" ! Thanks, Tim! Kathleen
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FMFCU's current certificate rates are located here on our web site: https://www.fmfcu.org/rates/
Good job questioning it! If it's not from someone you know or weren't expecting it, it's highly likely it's a fake. If you're really unsure, bring it into any of FMFCU's branches for a closer look by one of our Member Relationship Advisors.
Yes we do! You can find them on our web site here: https://www.fmfcu.org/branch-locations/ Just remember to check off Co-Op Shared Branch in the search results.
It does not, but there is someone at the reception desk to handle it for you.
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