Wells Fargo Bank

Vanessa Osorio

This location sucks! They barely have employees and the ones they do have are not helpful at all. They dont take walk ins so the guy at the front desk assured me he gave me an appointment for friday at 11am. I show up friday at 11 and guess who doesnt have an appointment. The service is terrible they had us waiting while they were just walking around acting like they are busy.

Randy Hernandez

I usually dread going to the bank due to the long lines, terrible customer service, and the typical run around; but to my surprise , this was the complete opposite experience I had when I went to the branch today. I went in to open up a business account and the banker Kevin Jacome was just an amazing person all around. Never have I ever had everything explained so clearly or had such a super smooth and easy going experience when doing anything with the bank but Kevin really change my perspective on things. What I believed was going to be a teeth pulling moment at the bank, turned out to be an actual enjoyable experience. If I had to credit someone or something, truly all credit should go solely on Kevin. Quite frankly, since it was such an anomaly, I am going to start making the drive to sunny Isles just to see if Kevin is there whenever I need to take care of all my banking needs how serious good he was.

Jessica B

The worst experience I’ve ever had in customer service from a Bank manager. My husband and I walked in, no one addressed us, all the tellers are on their phones, laughing and ignoring customer walk ins including the bank manager. After 30 min of sitting and waiting. I approached a teller myself and asked to be placed on a waiting list. After waiting over an hour one of the bankers approached us complaining she hasn’t had a lunch break for two days and she is over booked with appointments, basically telling us to leave because she doesn’t have time for us. Finally after sitting down with a banker after waiting over an hour, myself and my husband taking off work, they said they couldn’t help us have a document that we needed for immigration forms. Then the store manager in a condescending passive aggressive way tells us to file a complaint if we’re not happy with the outcome. Don’t come to this bank because you will be treated disrespectfully by rude and inconsiderate people and have wasted much of your time. After this experience I’m opening a Bank of America bank account because Wells Fargo banks in the area as per their rating and reviews don’t care about helping customers but collecting a paycheck on nasty attitudes and terrible, unprofessional customer services.

Oscar Codermatz

My experience at first was good. I have had an account since 2016 and now they tell me that by bank policy they are going to close it in 60 days because I do not have a permanent residence in the United States. It's a real shame to have to go to another bank. but things are like that