Bank of the West

Marie Major

I had a complaint against the 24th street location in Omaha - Called the 1800 number waited for 1 hour 12 min was told to file that complaint at my home branch which was the branch my complaint was against - followed up with the assistant branch manager after I emailed the complaint to her - she never forwarded it. There is no accountability for this bank - the staff treats customers horribly and there is no one you can reach out to for help. Calls get put on hold at this location and then they hang up on you, I went in and had documents scanned at the location then two weeks later they don’t know what happened to them. The employees think they are not replaceable and I can see why since there really is no customer care at this location- other branches friendly - helpful- knowledgeable- great customer service

Carol Cronin

Other people have had bad experiences here but I’ve been pretty lucky I guess. The people working were very friendly and conscientious.

Asuncion Lopez

The wait time is ridiculous 🙄 😒 But the staff is very helpful and friendly.

Larry Pratt

This is the poorest excuse of customer service I have ever encountered. On hold 1.5 hours last week have yet to recieve needed paperwork. Today spent 1.5 hours on hold with no assistance. If you want to become a homicidal psycho the on hold music will do it to you. Even tubelar bells was better than this. I will never take out another loan from this institution.