Theisen's

Category: Department store in Dubuque, Iowa

Address: 2900 Dodge St, Dubuque, IA 52003, USA

Phone: +15635578222

Opening hours

Sunday: 9AM–6PM

Monday: 8AM–8PM

Tuesday: 8AM–8PM

Wednesday: 8AM–8PM

Thursday: 8AM–8PM

Friday: 8AM–8PM

Saturday: 8AM–8PM

Reviews

Nicole Elliot

Oct 27, 2022

Went in to look for a motorcycle helmet on a Sunday and they had them! Was glad i didnt have to wait to go to a specialty store.

Mark Zimmerman

Oct 20, 2022

Love shopping here! Always great deals.

Matty Gantenbein

Oct 19, 2022

Always good friendly service and pet friendly. Gotta love your local Thiesens for your farm, home and gardening needs. Scored a deal on kayak and paddle this spring thru their email specials. Thanks again.

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Questions & Answers

Do they have rain coats

Donald Black | Apr 5, 2022
Shawn Wehnke | Apr 5, 2022

Yes

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Wondering if the store takes deer hides or if you know anywhere that does take them??

Pat Miles | Nov 2, 2019
Joe Mast | Nov 2, 2019

No they don't, I haven't seen any location taking deer hides yet. Normally in McGregor they will later in the year.

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Do the Theisens employees ever respond to the google my business question page?

Brandon Schneider | Nov 2, 2018
Theisen's | Nov 2, 2018

Yes, we are currently in the planning stages so that we can interact with our customers more often and answer their questions as fast as possible.

Can I buy the item online and pick it up at the store?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

On many of our items, yes. You will be offered that option during checkout if it is available.

What should I do if the product I ordred is damaged, defective or missing parts upon delivery?

Theisen's | Oct 18, 2022
gary miller | Oct 25, 2022

Return it back to the store

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How do I cancel or change an order?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

To cancel or change an order you will have to contact the Internet Customer Support Department at 1-866-245-6850. Please note we may not be able to cancel or change your order depending on where it is within the fulfilment process.

How will I know when backordered items are in stock and being shipped to me?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

An email will be generated and sent to inform you when those items have shipped.

How can I check the status of my order?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

After logging into your account, click "My Account" at the top of any screen, then choose "My Order History". Or feel free to call the Internet Customer Support Department at 1-866-245-6850.

How long will it take to receive my order?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

In most cases orders shipping to you that are placed before 12 PM CST will be processed that day and typically shipped out within two business days. Items ordered after 12 PM CST will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and processing can take longer depending on the circumstances. The shipping option you select will determine the length of shipping time from there. You will receive an email when your order ships which includes tracking information.

Can I use my Theisens gift card to make purchases online?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Yes, in Step 3 of the checkout process, click the button "Add a Gift Card payment". Then enter the Card Number and 3-digit Verification Code from the back of your gift card.

When will my credit card be charged for my purchase?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Your card will typically be charged when your order has been shipped. If you are purchasing a special order item however, we reserve the right to charge your card at the time of purchase.

How do I know if my order has shipped?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

You will receive an email confirmation when your order has been shipped which includes tracking information.

How soon will my package ship?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Theisens.com Orders Shipping to You: In most cases orders shipping to you that are placed before 12 PM Central will be processed that day and typically shipped out within two business days. Items ordered after 12 PM Central will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and shipping can take longer depending on the circumstances. Theisens.com In-Store Pickup Orders: If the store location selected is listed as "In Stock" then your order will typically be ready for pickup within 4 hours. You will be notified via email when your order is ready for pick up. Online Only Items: Please note that these items have an automatic 7-14 business day shipping time frame regardless of the shipping option you chose. They will be shipped via FedEx ground.

Do you ship outside of the United States

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

No. Currently we only ship in the contiguous United States.

What shipping carriers do you offer?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

We offer FedEx and Spee-Dee Delivery Service. The carriers that are displayed during check out are dependent on your shipping address.

How do I calculate my shipping charges?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Shipping charges are based on the destination, weight, and shipping method that is selected. Please refer to the calculator in the shopping cart for an estimate.

Where would I find the warranty information for merchandise?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Any warranty information is included in the product packaging.

How do I claim the warranty on my merchandise?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

All warranties are with the manufacturer. The first step in protecting your warranty would be filling out and sending in any warranty registration cards that come with your merchandise. Should any warranty issues arise with your merchandise, please contact the manufacturer of the product for further assistance.

Where do I find a replacement part for an item if I need one?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Generally, replacement parts can be ordered for items by special order. Contact the Internet Customer Suppport Department at 1-866-245-6850 for more information.

What is the Garden Center Guarantee?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Theisen's is proud of its quality product and stands behind its plant material. We guarantee select nursery stock: trees, shrubs, evergreens, fruit trees, vines, perennials and roses for 1 full year from date of purchase. Simply return the product with the original receipt for a refund of the full purchase price. Product without the original receipt, nursery stock left in the original container and annuals are not guaranteed.

If I have a question about a product, and I can't find an answer on the site who do I contact?

Theisen's | Oct 18, 2022
Theisen's | Oct 18, 2022

Give us a call at 1-866-245-6850 Monday - Friday 8:00 AM - 5:00 PM CST (not including holidays).

Do you sell kids bicycles?

Steven Kirschbaum | Nov 1, 2021
Jim Ungs | Nov 1, 2021

They usually carry something like a bike in the toy dept for christmas

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How many Jean's can you bring to get a discount

Bonnie Gourley | Nov 2, 2019
pam fern | Nov 2, 2019

No idea what you are talking about

Are they dog friendly?

Caitlyn Locke | Nov 2, 2019
Mark Zimmerman | Nov 2, 2019

They sell LOTS of dog products BUT dogs are not allowed in the store.

Do they have chickens for sale

Donnie Sipe | Nov 2, 2019
Patricia Diekman | Nov 2, 2019

I believe they advertised chicks in their sale flyer this week

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Is Theisen's open New Year's Day?

Kristin Caszatt | Nov 2, 2019
Kim Sessions | Nov 2, 2019

Yes

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Do you carry vacuum sweeper's and carpet cleaner

Theresa Fortmann | Nov 2, 2019
Daniel Engevold | Nov 2, 2019

Yes

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Do you have kyaks on sale

Sally Hastert | Nov 2, 2019
A B | Nov 2, 2019

No, end of season for kayaks.

ARE THE HOSPICE VOLUNTEER IN-SERVICE EVENTS HELD AT THIS LOCATION?

Donald Meyer | Nov 2, 2018
Kelly Schmitt | Nov 2, 2018

That i don't know, sorry

Open mothers day?

Steve Pins | Nov 2, 2018
Amy Kra | Nov 2, 2018

Yes, and they usually have free plants for mom's.

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Do they sell 50 foot phone cord

Erica Lynn Stowers | Nov 2, 2018
Nate Reth | Nov 2, 2018

Yes

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Are they open on thanksgiving during the day?

joey small | Nov 2, 2018
Alan Garfield | Nov 2, 2018

No. They care about their employees, i am happy to observe. Another reason i choose to go there first.

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Are y'all hiring

Nisha Johnson | Nov 2, 2017
Ken Willie | Nov 2, 2017

I don't know, I was just a customer.

Do you have on hand ny cup holders for bus travel

Rosie Huss | Nov 2, 2017
Bob White | Nov 2, 2017

Yes

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