Mid-State Flooring

Brandon Hamric

The flooring was installed correctly after some double checking their work. If it was just the installers I would recommend this company. If you get Heyward as your sales person, go somewhere else. He never does what he says. He said he would meet at my house 2 days in a row and I stayed home to meet him from work, he didn't call or show. He was supposed to send me some documents every day for a week and made excuses. I'm still waiting on a receipt that he would send "when we get off the phone". It seems like he's just disorganized, but that's a poor excuse when you constantly inconvenience your customer.

Sandra Hall

This company should not be in business. The original install was done incorrectly They delayed replacing the floors for 8 months. The communication is HORRIBLE They finally refused my money Very bad experience! Do not use them

Peter Davis

We had a most unsatisfactory experience with Mid-State Flooring recently. We came in for carpet for three bedrooms. In addition to the carpet we had two stipulations, on which we were explicit. One was the install date (we gave over a week lead) and the other was we required "pet-proof" carpet pads. We keep large dogs as pets and often have grandchildren as houseguests. Both are generally messy and occasionally have accidents that can require strenuous measures to clean up. We specified the date because our son and d-i-l offered to come in from out of town to help move furniture out of the bedrooms and back in after installation. The morning of our install date we sat around waiting several hours for MidState to show up, then I called. Don was unaware of the delay and eventually found that their install person had, instead of coming to do the job, had left that morning for Alabama (his words). I explained how inconvenient and unacceptable this was and asked him to expedite a plan B. Nothing happened, even after I went back to the store to explain our needs in person. It took Don three days to find someone to make the install. I checked on the men doing the install and saw they were using very basic, inferior carpet pads and called Don to find out why our stipulation regarding the pads had been ignored. He claimed no knowledge of our order for the pet-proof pads. I reminded him of our requirements as voiced at the time of order, to no effective end. He claimed to review his notes on the order and saw no such specification. Odd, because it was a major feature of our order and seemed to have been included in the pricing of the job (which was competitive, btw). Frankly we felt cheated. From previous experience (with Joey’s in Gallatin) I realized the pads are a potential target for bait and switch tactics, where the better pad is priced in the job but then inferior pads are installed and the carpet laid over before the consumer can check it. I can not recommend Mid-State Flooring for any work that you won’t require specifications in writing and then keep both eyes on the entire process. Even then I do not recommend anyone who would take advantage of an incautious customer. Look elsewhere for your flooring needs and you may have a better experience.

Pedro Vasquez

good prices and good staff