Smart Start Ignition Interlock

Jamie West

I will start off with the good things about this company. There was one tech, Randall that was there and he was extremely nice and efficient with his job. Great employee. Another employee/manager, Brett that arrived later in the afternoon and he is the one that finished up my car and getting me processed in their system. He was also extremely nice and efficient. He actually went above and beyond his job to be honest, Very easy to talk to. He was also extremely patient with me when it came to teaching me how to properly use the device. I had a hard time getting the technique down to use the device and yes there is a specific technique to get the device to work properly without error or fails. He was so patient and helped me so when it came to using the device. I honestly could not have asked for a better customer service experience. However, when I called to inquire and then schedule my appointment for the device to be put in I was not told several important things. The person I spoke with was not someone at the shop. It is one of those customer service people that live in other states or wherever. First thing they didn’t tell me was cash is not accepted. Also the ONLY type of payment they accept is credit/debit cards ONLY!!Two, I was told the appointment should only take about an hour. That is not the case and the employees at the shop knew as soon as I told them that it was no where near correct. I was there for several hours. This was no fault of the employees at the shop. Mind you I took my lunch hour for this appointment and didn’t even return to work afterwards bc it was time to close by that time. Again, this was no fault of the employees at that shop. The other thing is the appearance of the “shop” definitely needs a facelift/remodeling. I had a little bit of a hard time finding the place. It looked closed and only way I really found the place was by my Waze app. Even with the app telling me that, “I have arrived” I was still questioning myself if I was in the right place, which I was but looks can be deceiving. The employees you speak to when you call was horrible when it came to telling you what to expect. Employees at the actual shop location were absolutely amazing. They also go above and beyond. The appearance of the shop needs to change and be updated so people actually want to use this specific shop.

Danielle Hendrickson

The hours they post are incorrect. Have tried three times at this location and either they’re closed/never opened or given false promises on expected service. Last excuse given to me they didn’t have the parts they needed and would be in touch and they didn’t attempt to contact me. I went to the Lebanon shop and was extremely impressed with the professionalism and the fact people were actually doing their job.

Francisco Valdes

I want to give a special thanks to Ron for helping us out today

teresa kingery

Compared to the commercial branding they do on their website, I drove right by this place because it looked closed. No cars in the parking lot, no directional signage. When I drove onto sixth Street to the back no signage but there was one garage door open that was kind of dark and I did not feel safe entering. When I called to ask if this location was out of business they said no, it is open and he is waiting on you. I returned hesitantly and did encounter the technician who was very friendly. The appearance and professional branding of this location is a joke. I have attached some photos. Also the technician was not that methodical and thorough on the training, but very friendly and easy-going. He does get credit for being efficient at what he does and knowledgeable. Just not the commercial property or service they portray. If they had proper signage to accommodate the customer, that’s a plus.