Retro Fitness

Tom Calkins

Scam alert!!! Whatever you do do not get these guys your bank account information or you’ll be canceling your bank account just to stop them from billing you like me… THIS IS A SCAM!

Tommy Calkins

Biggest gym scam in all of Chicago!! You’ll never be able to cancel your membership. Read the reviews on google, yelp.. this place if a one star and Glassdoor from 350 reviews for a reason! Google these guys! DO NOT GET MEMEBRSHIP!!!! Your pocket book will thank you! This is literally the only gym I’ve ever been to in my entire life where they literally will not let you cancel your membership and there’s nothing you can do about it. I’m not the only one read the reviews read google!!! SCAM!

Alexis Lane

If you value quality in any form, work out somewhere else! There’s MANY reasons why there’s they have this number of 1 star reviews. My first impression of this gym is that it’s dirty. In my experience with past gyms this one could use some work. Most of the machines on top level don’t work, or if they do, they function at a sub par level with buttons malfunctioning constantly. I went on a weekend once at night and walked in to find no one at the counter! I later was informed that they only work Monday through Friday leaving it unattended on the weekends. As a young woman it was a bit of a fearful experience as the locker room has no door and without attendants who’s stopping anyone (with or without a membership) from entering. On top of everything I called recently to ask about how to cancel my membership and they told me that I needed to send a certified LETTER, yes a LETTER, to some random business in Arizona! I found this incredibly shocking and could only see this going poorly for myself, as the employee told me they’ve had lost letters before and people charged months after they mailed it. After a simple 10 minute Call to ABC fitness solutions (the company where I was supposed to mail my letter) a representative canceled my membership with ease. Which leads me to believe that Retro Fitness management is instructing their employees on this crazy round about way of cancellations to force costumers to pay for more months as letters are being ‘lost in the mail’ or whatever they have you believe. Anyway I will say the in person customer experience is good I’d say, the employees seem happy and generally helpful. They do also offer some neat services I hadn’t seen before. All in all if you want a good gym experience go elsewhere. And if you fell into the trap like myself just CALL and cancel before wasting time and money on a letter. I hope management improves and does better as id love to use the gym that’s SO close to where I live but enough is enough:(

Paul Buruiana

Like many people before me mentioned, the canceling process is terrible. I brought in the signed letter (mandatory) announcing my cancelation. They kept billing me until I showed up and asked questions. They only then told me they lost my letter but would look into it. Nothing got done for months until they finally decided to cancel my membership, no money has yet been refunded. With so many alternatives, stay away from this place.