DoubleTree by Hilton Hotel St. Louis - Chesterfield

Michelle Rankin

I'll start with the good things since there are fewer. The amenities are great. They have a wonderful outdoor pool, indoor pool, fitness center, tennis courts, indoor basketball courts, racquetball among other things. However, that's where the good ends. My party had 2 rooms which were adjoining. Check in is at 3pm Central time. Our rooms were not ready and they couldn't tell us how long it was going to be. We had plans to see a Cardinals game so we had to check in after the game, which was inconvenient, but not the end of the world. Once we checked in, the rooms left much to be desired. They were disgusting. None of the surfaces had been wiped. The coffee bar area still had spilled coffee and spilled sugar all over it. They sent someone up to wipe the surfaces and they didn't even move the coffee pot to clean the counter, just barely wiped around it and the cups. The bedding looked like it was either stained or not washed. The pillows were terrible and out of the 16 pillows from both rooms, only 2 were synthetic. Our party has allergies and cannot use down pillows so I walked down to the front desk to request that they switch out the down pillows with synthetic and was told they only had 4 pillows, for our party of 8. They said they'd bring some up to us the next day and never did. I ended up buying a few pillows for our stay. The showers in both rooms were filthy. There was mold and mildew all over all the grout lines. The floor in one of the bathrooms hadn't been cleaned in what seemed a very long time, I cleaned the floor with Clorox wipes and they were black after wiping the floor. Our party never felt comfortable enough to walk barefoot in the room and our socks always ended up black on the bottoms from walking around in there. It was GROSS! The toilet paper holder wouldn't stay on the wall, finally I quit trying to put it back and just left it on the floor. The towel rack had been ripped off the wall and they hadn't bothered to replace it. The AC unit had trouble keeping up, we had to keep it set on 65 just to have it cooled to 72. The vents didn't move or adjust, so at night they blew right at the beds in our faces. They had taken a car air freshener and stuck it on the AC vent to hide the mildew smell in the room. We were there for a baseball tournament so when we were looking at hotels we made sure the room had a refrigerator in it. We were told there was going to be a refrigerator in both rooms. Neither room had a refrigerator. I highly recommend you finding a different hotel. The amenities were great but I'd much rather have a clean room and actually have a pillow to use.

Rick Cockram

The hotel seems to be well run. It's clean and tidy. The bed sheets fit properly and are not stretched like piano wire like some hotels are. The breakfast buffet is varied every day, and the food is hot and tasty. The eggs are a pot luck if they are kind if runny or not, but the rest make up for that. The only let down is finding a salt or pepper shaker that works, or the fact that certain servers bring the bill seemingly before your first bite of food and say "no rush" PLEASE ! After 30 years of hearing that, it really urks me to hear. PLEASE wait till I am done before bringing the bill. It will definitely change my hotel choice.

tim gross

The rooms got 3 stars because there is no mini fridge or microwave in the rooms. Service was a bit poor. We stayed two days. It was always hard to find a luggage cart. The worse part was room service came in our room at 9am. No knock or anything. That's not even close to checkout time. Breakfast was good and the elevators are fast.

Verified Hotel Guest

Positive: you will literally never locate a better staff. the front desk is so damn quick with those cookies i liked gained 5 lbs. the bar staff is amazing and super friendly. don¿t let saffirs age fool you - one of the best old fashioned i¿ve ever had Negative: this is an older hotel with challenges that come with age. foggy windows that obstructing your view, no fridge or microwave in room, parking lot has deep cracks. if i had paid the bloated hilton price, i¿d be furious at the condition