Address: 10575 NE 12th St #17, Bellevue, WA 98004, USA
Phone: +14252786465
Sunday: 9AM–9PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 9AM–9PM
Ivy He
Very arrogant studio that does not care about its customers. I've been to many massage studios in both Canada and US, and this was the worst first-time customer experience. There's a lot of problem with their processes and front desk, but they choose to blame everything to the customers.
Cellestine Santos
I saw Riqui last week and was very disappointed at her level as a massage therapist. My husband booked this appointment and found Elements in Spa finder as a wedding gift from last month. I came in just on time, was 5-10 minutes late getting ready on the bed as I thought the location was in Issaquah. Riqui introduced herself briefly and asked me what I wanted. I told her a full body massage, deep tissue with a focus on my lower left back (showed her where the pain is) as I’ve been seeing a PT. I received a light massage instead, hurt my back 2x being poked, was given no instructions on how to position my body after my head was sinking in when I laid flat on my back, and was even pushed down from my shoulders when I told her I was uncomfortable in my position. I told her to stop and I want to end my session now within 35 minutes in. Receptionist wasn’t friendly, and proceeded to give me a free massage instead (when they charged my gift card) and didn’t ask me to give any feedback at all. I spoke to the manager right after and gave her my feedback instead. As a client, I didn’t feel valued and I’m just so disappointed with Elements. It’s been a week and I still haven’t received a call from the manager as I wanted a full refund.
Raphael Francisco
Very peaceful, clean and welcoming!! The staff are always super nice. Love getting massages here.
S Fox
My wife and I started going to Elements in Bellevue a short time ago and were so happy to have found Jacob. Jacob is, by far, the best massage therapist. He has been profoundly instrumental in helping me rehab my shoulder dislocation from a skiing accident. Jacob is very attentive about pressure and familiarizing himself with the needs of his clients. I just wish they had better music.
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Thank you for your question. We are unable to bill directly to your insurance provider unless it is connected to a PIP or Worker's Compensation claim. In that case, we do accept insurance. For any other personal insurance we can create a statement that you can send to your insurance company for reimbursement of massage sessions you pay for out of pocket. However, we recommend checking with your insurance provider first to see if they allow reimbursement for out-of-network visits. We do also accept HSA and FSA cards.
Thank you, Michael, for responding! A 1-hour session is $109 for non-members. New clients pay the member rate of $79. Thank you for asking! We'd love to see you soon.
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