Mount Carmel Franklinton Emergency Room

Mark Washington

The worse experience of my life. Literally waited hours to be seen when nobody was even in the emergency room. Literally people sitting at the desk not doing nothing.

Joseph Rivers (west virginia)

Friendly staff they take real good care of you

Shianne Horton

Overall, worst patient experience ever! I arrived by ambulance and taken to room 18 near the door. The staff doing my intake was rude and condescending. The reason I came in was for sudden/recent abdominal pain so bad I had trouble breathing. Using my medical and therapy experience I was calm. When the staff left with her condescending attitude, my mother arrived. I repeatedly said how much pain I was in and I was in tears. The doctor arrives and she’s asking me questions that intake just did. Through the excruciating pain I answer. Went to CT. The staff member did not open my line for my IV and after some time blood was filling my IV line almost back to the pump where my saline drip was coming from. Told nurse and she took off IV line. Doctor comes in and said I’m having muscle spasms and gave me prescription for muscle relaxers. It’s been 3 days since and my pain is still just as bad. I take the meds but still feel no relief. Doc said no white count and nothing seen on CT scan. It is evident that something else is wrong because my abdominal pain is still going, when I cough it’s so bad I vomit, and my stomach is still hard in the upper right side along with pain in my back behind that area. The BEST PART when I couldn’t breathe from the pain it took 30-35mins to get an inhaler. I feel the staff treated me like a junkie but I hardly ever even take meds for a cold. I didn’t even take any when I had COVID. Just very disappointed and still in excruciating pain 3 days after leaving the ED. Update: I was contacted by 2 top executives and 1 department head each promising to do better by their patients. Given how COVID wrecked black/brown communities and the disparities black women go through at hospitals in regard to their pain, I really hope this is true.

Tony Daley

This place has always fixed me and sent me home strong. It is very quick always quicker than I thought the ppl are very friendly I can’t believe there ain’t more positive reviews. I bet u they save a lot of lives here.