ESL Federal Credit Union

Cassie B

Online chat is useless, applied for a loan apparently got approved but the email they claim to send you I never received so it “expired” for me to claim it even though it wasn’t even 30 days. Telling me I need to reapply but it won’t let me because it says I currently have an application In!?!? Wanted to go through them because I did previously but never had this hassle before. Don’t waste your time if you need a loan apply somewhere that will notify you when you get approved.

Read Neuromancer by William Gibson

they have some issues sometimes but the perks of this bank outweigh any negatives. I had a pretty bad experience trying to make an account with this company. They had this whole technical issue that caused me to sit there for like an hour while the guy was on the phone with a tech guy at a corporate office. Finally he got my registration to upload and then 2 weeks later I'm wondering when my actual card is going to come in the mail. Little did I know, he either never ordered me one or the system wasn't actually fixed. When the bank heard about this they expedited a card with overnight shipping to my house at no cost. This is still the only bank in town that will allow you to take a photo of a paycheck (from companies like Paychex and some others maybe) in their app, and instantly 2 seconds later that money is in your checking account in cash, no delay at all, just an extra service for Rochester people from a local bank. That's why I stick with them through the problems, because they are not perfect but they are the most pro consumer bank we have.

Brianna Mancine

ESL is the worst. I've barely had a good experience with any of the workers. All extremely rude, including via phone. Only saving grace is the online chat. This Penfield location specifically constantly has a broken down ATM, which when you have a busy life is aggravating.

Luke Render

I've done business with them for about 20yrs. They do pretty good work. Notaries available.