Maid of the Mist Store

Category: Souvenir store

Address: 151 Buffalo Ave, Niagara Falls, NY 14303, USA

Phone: +17162781794

Opening hours

Sunday: 10AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Malik Usman

Sep 29, 2022

Pakistani dresses wholesale available

Ashish Mittal

Sep 14, 2022

It was well maintained and it had lot of items to purchase.

Vincent Davis

Jul 17, 2022

My wife and I have been to Niagara Falls many times but this was our first time in the store today. I was not impressed. Let me start with this disclaimer: if you all have read my reviews to this point, you know I am extremely fair in my reviews, so if you get a bad review from me, you have certainly earned it. So why was I not impressed? I realize that the place was touristy, and the prices reflected that, but the place was just OK to me. The employees did a horrible job of making customers feel welcome in that they either stayed by themselves or they were in a group talking together, and that includes them talking at the register. Anyhow, my wife was able to find a few things she wanted, and I was mostly annoyed because they had several clothing items I wanted, but they had small to medium sizes. Though I am a large, I always buy a size extra because I like the extra room. They had nothing for the most part in XL sizes. They had this gold and blue-striped jacket (with the Maid of the Mist logo) that I wanted badly but the employee told me that they had no XL sizes. They had plenty of XXS (XXS? Really?) to Medium, but no XL sizes for this jacket. Please do better on the sizes, and do MUCH better on the customer service. Today, I heard not one employee say so much as a 'welcome'. As a former customer service professional for over twenty years (including higher-level management), if these employees were mine, they'd be in major trouble. Again, do better. Product offerings...................................C- Price........................................................C Ambiance................................................B- Customer Service....................................F+

C Playz Roblox

May 12, 2022

I came w/ my family in late august 2021. I LOVED it here I had a good time here and every employee that my family encountered was nice for all I know. I hope you guys get more 5 star reviews but I know this is the store but the MAID OF THE MIST was BEAUTIFUL Thanks for caring

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Questions & Answers

Are the rain ponchos supplied by the tour company

Brandi Morrison | Nov 1, 2019
Christina DiBenedetto | Nov 1, 2019

Yes it's like the souvenir you get

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do you sell lottery tickets

Catherine Wong | Nov 1, 2019
charnay taylor | Nov 1, 2019

No

I was in your store last week and am now back home in Georgia and would like to order some calendars that I saw in your store but can’t find a phone number or a way to order on line. Can you help me with that?

A Google User | Nov 1, 2018
charnay taylor | Nov 1, 2018

The number is 716 284 4555. Not sure if it's a online website

My grandson just came back from there and he purchased a water bottle from Maid of the Mist and I ruined it in the dishwasher. Is there a way I can order him one?

TheAwfulHero | Nov 1, 2018
natalia | Nov 1, 2018

sorry for the late reply! the store doesn’t offer online exchange, but if you have the receipt, bring it along with the product asap to the cashiers and they will take care of it for you

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