Audi Reno Tahoe

Thomas Akins

Worst Audi dealership I’ve been to. Frank, middle aged not the younger Frank, would struggle to operate a child’s lemonade stand let alone be a service manager at an Audi dealership.

Karly Campbell

I brought my 20 year old Audi TT in for its 100k mile service. Frank Berumen was fantastic! He listened to all my concerns and talked me through the process. When it came time to pick up my vehicle he took the time to explain in detail everything the techs found, what they recommend, and what steps I should or should not take to move forward. He sat through my nearly endless list of questions, and was humorous and fun to be around through the entire experience. I can't say enough good things about Frank, and I know that I'll be bringing my car back to this service center in the future. Wonderful customer service! Above and beyond!

Ed Miller

Excellent place to take your Audi for service and hang out while it's being fixed.

Eilish Boisvert

Beware completely incompetent and overpriced service department. My vehicle was on site for 2 weeks (no loaner car provided) after being brought in for a standard service with a door issue that was never examined or resolved. During service they discovered another issue, which I approved for repair; while repairing this issue, their mechanic broke another part on the vehicle, which was an expense added to my final invoice (and the part itself was invoiced at an exorbitant cost, reflecting this service department's extremely high overhead). The door issue that I spoke with the service department about several times was never addressed in those 2 weeks. Disappointing, but not the first time we have had these issues with this service department; our previous mechanic relocated to north Reno recently and we were willing to give Audi another try, only to be met with this fiasco.