Express Scripts

Dana D'Amico

I've never experienced such frustration with a prescription provider -- it should be illegal to make it so difficult for consumers to access their medications. Express Scripts of course requires patients to use home delivery for coverage, but there is always a major barrier to receiving...inexperienced customer representatives (had one ask me what a flu shot was...?); a portal that breaks weekly; inconsistent coverage rules; pushy sales tactics; prescription pricing that auto-charges your card and changes quite literally day-to-day without explanation. I've had medication arrive a month later with tire tracks on it, prescriptions cancelled without my approval; my card charged for medication that was months away from being in stock. I desperately wish a state AG would take on Express Scripts because their ineptitude has real impact on people who should not have to spend hours on the phone sorting out medication access.

EJB BJE

Co-pay costs are always fluctuating. Their claim is that they’re continually negotiating with the manufacturer. So expect prices to change monthly. They’re habitually late on refilling prescriptions…but will not fully cover the costs if you go to a different pharmacy, so you either get it 1-2 weeks late, or break the bank. They’re not supportive of mental health and will read off a list of codes as to why your medication will not be covered. They have zero leniency for patients who have endured trials of trying their “preferred” covered medications. Even with medical specialists verification and provider documentation stating that the patient NEEDS it, express scripts will continue to deny coverage. Overall, their capitalism on human health is disgusting. Hopefully one day they’ll be found guilty of profiting from sickness, and reckless neglect by postponing accessibility to patients who need their essential medication daily.

Benjamin LeMay

Would rather get kicked in the teeth than deal with customer service again. It seems as though the customer service personnel are really just responsible for frustrating customers by wasting their time and hoping they just hang up and stop trying to get claims processed.

Drew Carroll-Frey

Awful incompetent company that has no idea what's even going on within their company.