Greer McElveen Funeral Home & Crematory

Jeff Allan

Do not use. Zero customer service acumen here, no compassion and unprofessional in what should be the highest customer service industry in existence. Facilities are aging and becoming run down. Your essentially paying thousands of dollars for a 'ticket' for your loved one's final ride. You should expect nothing but the best service possible in what is a difficult time. We only used because there was old family history here but the extended family agreed not to use moving forward after our experience. There is another funeral home located in Lenoir that has good reviews that actually helped us out last minute for no charge on an issue that Greer didn't seem to care about. I just wished we had used them for everything else and hope that others will steer clear of Greer. I hope this review and our experience can help at least one family have a better one. If you are reading this after suffering a recent family tragedy...I am truly sorry for your loss.

Fred E Fowler

This funeral home doesn't have a virtual option. In this pandemic, you would think they would, for the one's of us that are unwilling to come to the service, because of the chance of dying from getting this virus, or unable to come because of health issues. Even offering to pay for the streaming or to pay for even getting it recorded, they said they don't do it. This is my sister's funeral and I'm sure she would say, brother, don't take the chance, keep my face forever in your mind, don't take the chance of getting something and possibly dying from it. Hopefully this funeral home realizes soon that virtual needs to be a option even when it is not a pandemic, for the people that would love to be there but can't because of health issues or the worry about being in close proximity with others.

Karen Gallimore

We had a viewing today on May 6, 2020 for a relative of mine that passed very sudden and left the family devastated. When we first drove into the parking lot we wondered if we were at the wrong place since the parking lot was being repaved and the whole front parking lot was under construction. We realized we were at the right place and had to park in the back and went in from behind the building. We were told to wait outside in the front since covid19 only allowed 10 people in at a time which there were only 7 people in the building. I mentioned the fumes were unbearable from the work on the parking lot and we could not wait in the front. The assistant was very rude and replied “well we had to re-pave the parking lot.” I replied that the timing was very unprofessional and not fair to the people paying for the time. He did not re-direct us or try to help with our concerns at all. Then when another person complained and got very upset about the construction the parking lot the assistant then called the police and 4 cops showed up to settle the argument. Unbelievable that this kind of conduct and customer service is acceptable with people that are mourning and should be consoled. I would never recommend this establishment to anyone. I could not believe their attitude and treatment. Why would you order construction on the same day and time that someone has paid for their loved ones viewing.

Marion Chandler

In 2018, I buried my husband, the staff at this funeral home were very kind, very considerate, and extremely helpful ,easing the many details with the lose of a loved one. A remarkable show of sincerity, was a card of rememberance on the date of the death a year later. Remarkable!