Address: 399 Hillsdale Dr, Charlottesville, VA 22901, USA
Phone: +14348171775
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: 10AM–2PM
Kathryn Rockett
I would advise everyone to go to anyone other than Ferguson. They may have a large showroom to help make your purchase but customer service absolutely stinks. We needed to replace a built-in kitchen aid microwave which was just a couple months past five years old so no longer under warranty (naturally). We did not want to have to also have to redo cabinets which were custom and also only five years old so we turned to Ferguson since they had supplied all the original appliances for our kitchen. We understood pandemic, supply chain issues and a five year old appliance that may no longer be available. Spoke to the Ferguson rep, explained the problem and she checked and cheerfully told us the model was still available but would be an “extreme back order”. Never once suggesting another model that might work even though we asked. So we agreed only to then be told it was necessary for us to prepay the total amount including installation costs and taxes. Luckily we had the almost $2500 and could go ahead. It is now 8 months later. We have not been able to get anyone to respond to emails or phone calls asking for an update of the delivery. It has been confusing because a few months ago we received an email from Ferguson headquarters saying the item was shipped but upon checking locally they said it wasn’t true and the microwave wouldn’t be here until July 8. Cannot help but wonder who got “our” microwave and was it because they complained louder or paid more? Bottom line, we are angry because no one will provide an update on the supposed July delivery and during this entire time Ferguson has made no effort to keep us informed while keeping our money. Stay away!
Cave Metal
Very helpful and knowledgeable staff.
Chad Shaffer
Classy and management was truly delightful to work with.
F K
Greeter wouldn't greet me. She just kept looking at me and stayed silent and unsmiling. Talk about unwelcoming. Not sure why the entry sign says says go to the greeter and check in, when she seems to not know how to greet people. First and last time I will ever go there. Too bad for them as I have a lot of lights to buy!
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"We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service. If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup."
You may initiate a return for a defective item within 180 days of receipt for a full refund.
We must prioritize protecting the health of our associates, our customers and our community; therefore, this showroom is honoring appointments only at this time.
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