Address: 11201 Sierra Ave Suite 1C, Fontana, CA 92337, USA
I purchased an edible arrangement via online from the Rancho Cucamonga location as a Congratulations gift for my friends who just moved into their new home. I later learned that because my friends live in Fontana they had forwarded my order to this location. When my friends opened the fruit arrangement, there was a live worm on the fruit. I originally called the Rancho location to let them know and request a refund. The Rancho location stated that the Fontana location would have to give me a refund since they did the delivery. So I called this location and told them what the Rancho location said. I spoke with a rep. named Maria, and she stated that they couldn't provide the refund but that she would call the Rancho location back and tell THEM to provide it. She stated she would follow up with me once it was sorted out, and she never did. Being that I originally placed the order with Rancho, I called them back once again. Long story short, I still have not received my refund after THIS location delivered fruit with a bug in it. I left a review on the Rancho Cucamonga page as well. Update: I received my refund from the Rancho Cucamonga location.
I ordered a dozen strawberries to announce my gender reveal. Edible arrangements doesn’t make this package anymore, but they agreed to do it for me anyway. I like how they went above and beyond to accommodate my needs. I called to place my order and they were very friendly as well when I went to go pick up. I uploaded the photo of a couple strawberries. They were perfect. Pink chocolate inside with chocolate and white drizzle on the outside. The strawberries were gone before I remembered to take a picture.
I guess they really wait to deliver your order til the last minute of the last hour. On a Sunday. Who wants to be waiting all day for a delivery? Maybe they should give a more specific time frame. Imagine sending a loved one a birthday gift and THEIR plans have to be set aside to make sure they’re home to get their gift.
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