Ag-Pro

Bradley Burris

I recently had AG Pro of Macon pick up my E-120 John Deere Riding Mower because the mower drive belt came off and I needed it put back on. After not hearing from them for several days I called to check on it and was eventually told that it needed over $600 worth of work for several things. I informed the service manager that I had only requested that the mower belt be replaced and didn't want the many repairs they mentioned. At this point inquired about the costs for the requested work and learned that they were billing me for diagnostic fees which were never discussed with me, lowering the mower deck, and other things that I was completely unaware of and had never been consulted about. I told the service manager that the other additional costs should have been explained to me prior to doing anything extra. After a lengthy conversation he informed me that the cost for the pickup/return of the mower, replace the belt, and diagnostic fee would be just a little over $200. I still had a grievance concerning the tacked on diagnostic fee and told him so. In a subsequent call (because he never even got back in touch with me) to AG Pro when the belt was replaced, the service manager informed me that the total was approximately $373. I protested this amount and requested that he speak with the store manager about what they were charging. I explained that they failed to inform me of additional costs prior to doing anything on the mower and that I felt it was unfair and unprofessional. I agreed to pay so that I could retrieve my mower (my grass was over 1 foot tall at that point and I needed it returned), but that I wanted to file a formal protest about the excessive amount. My subsequent conversation with the store manager (they didn't bother to get back in touch with me, AGAIN) ended up with being told they were not going to provide any credit/refund and that since I paid already it was just "assumed" that I agreed to everything, which was COMPLETELY UNTRUE. Their professionalism and customer service was disappointing, to say the least..

Ralph McNeely

These guys are the best. Stopped what they were doing and fixed my mower deck. Don't go anywhere else

Rachel Glover

The customer serviceman was very helpful in finding the part I needed.

Jeffrey Ackerman

It's John Deer! Can not get any better than that..