Address: 7135 Charlotte Pike Bldg 1, Ste 200, Nashville, TN 37209, USA
Phone: +16158895995
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Tai Gaines
I am the patient. I was on service with Avalon for TWO YEARS. I don't recommend this hospice. We consistently had issues and I hesitated to change because change is hard on me. However, a very bad experience changed everything. Getting supplies was a major problem. They limit the quantity you can get each week and then they either don't order them timely, or they don't bring them to you, or they order the wrong item or size. I had to order my own supplies many times because I can't just go without. Turnover is a big problem. I probably had 20 different nurses in 2 years. Some were good, some were...Not. The good ones never stay very long. I witnessed one nurse pull her mask down so she could LICK her fingers to thumb through paperwork. And I later found out she was unvaccinated, and that is the one and only time I asked to have a different nurse. The last straw was when the office manager and a nurse came to my home to do a procedure. Very unprofessional. They showed up without any of the supplies they needed to do this procedure, and therefore had to ask my caregiver for items they should've had if they were prepared. They then proceeded to criticize the quality of the gloves we gave them. Guess where we got the gloves from? Avalon! They then tried to do the procedure, but they couldn't get it done. The procedure was to change out my feeding tube. The office manager really showed callous and extremely poor judgment. She actually told my mil that "the doctor didn't expect her to live this long." HOW DARE SHE. At a different point in the conversation she mentioned that feeding tubes can get mold in them, but that mine didn't have any. Yet again, she turns to my mil and says it actually does have some mold in it. I just could not believe how ridiculous and unprofessional and straight up RUDE they were to me, their terminal patient, in my own home. The only good thing I can say about Avalon hospice is that they have a great social worker, Sara. I doubt they pay her enough to put up with these fools and I don't know why she stays, but she was awesome! I changed to a different hospice and it has been wonderful. A totally different experience! So if you need hospice, interview them. And switch if you don't like them. Medicare pays them good money to take care of you. Make sure they do it.
Ashley Johnson
Worst company EVER!!!
Shannon Thompson
I work here best ccompany to work for
Gayle Craft
My mother was helped by the Hendersonville hospice staff for over 4 years. In that time each staff member gave my mother and her family members total professional help. In addition they gave us all tremendous emotional support. It was an extremely rough road not only for our mother but for those of us who loved her. Hospice helped us each step of the way. I would recommend this staff to anyone searching for a group of people who honestly care about their job and the people they serve.
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With pain and symptom management, as well as education and support, hospice care allows patients and families to focus on what is truly important When Life Matters Most. It is a unique health care approach in which the patient and family are the focus, not the disease. Hospice care helps patients and their families make the most of the time that remains. Hospice is a team of specially trained health care professionals caring for the patient and relieving anxiety for the caregiver/family. Our hospice support team helps patients and families with pain and symptom management, social, emotional, and grief issues. Hospice brings comfort and quality to the remaining months, weeks, and days.
Hospice care is for people who have a life-limiting illness with a life expectancy of six months or less, and have chosen to focus on comfort care over treatment. Hospice works with the patient and family to develop a plan of care specific to their disease and individual needs. Eligibility criteria includes frequent hospitalizations, progressive weight loss, deteriorating mental abilities, frequent infections, and/or an overall decline in condition.
We provide clinical excellence with dignity for our patients and families. Our clinicians have recently undergone specific COVID-19 training and are prepared to give exceptional care wherever you call home. Rest assured, we are taking every precaution to protect you and your loved ones from the spread of the virus. Our first priority is the well-being of our employees and the patients and families we care for every day. We continue to monitor developments with COVID-19 and recommendations from the CDC. We have established the KAH Virus Response Committee (VRC) and a COVID-19 Task Force to manage the fast changing environment from both clinical and customer perspectives.
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