Bath & Body Works

T M

***Update*** Thank you Corporate BBW for taking care of the issue and sending the replacements at no cost and additional $20 gift card. I can only hope that the employees understand their policies as they change and learn treat people with respect, understanding and compassion. Thank you again for resolving my issue. Do not confuse my one star, it's NOT for BBW its for the horrible, snippety arrogant workers at this store. This incident was not a one off either. Today was the second time at this store to do a simple return/exchange for some items. What I have a hard time understanding is that I clarified at the beginning what I was looking to do, a simple exchange. If you cannot do what I am asking, you could simply say "no, we do not do that" instead of just saying yes and not really understanding the request. As the tension escalated I left and called their customer service number. While on the call, I found out there is a change that BBW are working through regarding exchanges, I can understand that. However, when you ask before hand and the employees say "yes, we can do that" and then they can't and as a customer you get frustrated. You then get to experience their extreme rudeness as they humiliate you. This contributes to an experience that is completely frustrating and a waste of my time, their time and the customers waiting in line. I do not recommend any exchanges at this store EVER. However, on a positive light it's a great location and a larger store with plenty of options.

Sonoma Sanders

Love this place. Always so many deals, and the staff is so friendly and helpful. It was super crowded but the line went fast so it was totally fine!

Jodi Edwards

Great smells! Fantastic deals.