Address: 117 Stanley K Tanger Dr, Lancaster, PA 17602, USA
Phone: +17173916724
Sunday: 12–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Joshua Almond
Great product, Great service!
Brit A
Worst customer service I’ve ever had to deal with. I got engaged a week later a diamond falls out of my ring, and it needed to be resized so I sent it in, Promise date was a few weeks which was fine, then they call and say it’s going to take 2 months, I’ve called them for updates about my ring, and kept getting the run around every single time, untill I told them I wanted a refund, then that’s when things started to get handled. They told me at-least 6 broken promises, Poor communication between the employees, I will never ever buy anything from Kay’s again. Your just a number to them. 0/10
Chris Adamoli
New manager is awesome. Fixed previous issue
MaryEllen Stogdale
Love shopping. Employees and Manager very helpful in helping you make your selections. Very good prices.
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Yes, Kay Jewelers Outlet can appraise jewelry regardless of where it was purchased. Kay Jewelers Outlet offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers Outlet’s website.
Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can professionally clean jewelry for free.
Yes, diamond trade-ins purchased at Kay Jewelers Outlet are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Kay Jewelers Outlet can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
No, most Kay Jewelers Outlet locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers Outlet can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers Outlet can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers Outlet will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes. But I'm not sure of the price.
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