The UPS Store

Ann Cappello

After reading some of the comments, I can only say that the people that work here take quite a bit of abuse from some of the patrons. I have always found that they go out of their way to help and get the information accurately and expeditiously to keep the line short. With a little patience, kindness and direct answers to their questions, you will find that this is a five star UPS store. Thank you for your service all through the Amazon orders galore and Covid!

Ken Norian

Always fast and pleasant

Tanzeela Islam

The "business owner" of this UPS just recently responded to a review that I left on Yelp 1 year ago and unfortunately Yelp does not have the capacity to allow me to respond directly to the again "business owner" so I will be doing the following below. I am unsure of the owner's recollection of events as this is very much not how I remember such a disrespectful, highly unprofessional encounter. I didn’t feel it necessary to post the course of events in my initial review as this is a a platform to rate customer service and not a platform to document my journey at a particular UPS. This was the following course of events. My father received a shipment of glass that was completely broken on arrival. After calling the company they sent him a UPS label and asked that he ship it back in order to receive a refund. I along with my father entered this UPS. I was not sitting in the car as the “business owner” states, because it was a fairly large package and I assisted my father in getting it through the door. Upon getting to the front desk, the woman who was servicing the counters demeanor completely changed. She was incredibly terse with us. As my father went to lift the package off the ground we realized there was a trail of broken glass leading up to us. My father immediately began apologizing and the woman began to scoff and rolled her eyes and said, “What am I supposed to do with this?” This was the point when I stepped in. My father again, an elderly immigrant man, was being incredibly accommodating and I along with him began to apologize and asked what we should do with the package as we were advised by the company to return it. She then proceeded to call to her manager who came out and saw the situation and immediately started berating both me and my elderly father. And again these were two white middle aged individuals berating me and my elderly immigrant father who were just looking to resolve the situation. I then offered to clean up the glass, because I recognize that it was completely our fault, and yes did put the safety of other customers and the staff in danger. I asked for some sort of broom and dustpan or anything they had to clean with so I could resolve the issue that we had inadvertently created. Instead of looking to resolve the issue or come to any sort of compromise the manager then shouted at me, “No, I don’t need you filing any sort of lawsuit against me.” I have much better things to do with my time than file a lawsuit against a UPS in Hicksville. I still remember every detail of this encounter because it was the most bizarre, unprofessional experience I have ever had. I honestly would not have created a follow-up review on the matter, but the “business owners” odd and very inaccurate reply left me astounded. It seems that this is a pattern for the “business owner” to rewrite his narrative in a way that is damaging to the customer’s experience and in a time when accountability is so important I just wanted to clarify my end.

Frank Endres

Always very quick. In & out !!