Animal Medical Center of Gahanna

Ashley Canter

Edit/Update: I've decided to up my stars from 2 to 4. I was finally able to speak with a manager. After discussing the issue we realized that there was some miscommunication. The issue has been resolved. I greatly appreciate Cory taking the the time to hear me out and correct the issue. I am honestly sad that I have to write this review. But this office has failed to take responsibility so I must give a warning. I brought my dog here when he was a puppy to establish care. This vet was recommended by a family member. Upon checking in I was immediately pressured into purchasing puppy insurance. To purchase the puppy insurance, they must keep a bank card on file (that’s important for later). There is a different cost for the insurance tiers. I have the lower insurance which cost $50.95 monthly and gives you a 10% discount on services such as neuters. We have gone on about our appointments over time with no issues for the most part. The front staff isn’t really that friendly, I normally wait a while in the waiting area, but nothing too inconvenient. My dog has had several appointments here. Some for his puppy follow up care and a cherry eye diagnosis. I also never see the same doctor. My dog was scheduled for his neuter and cherry eye on 9/21/22. Prior to this appointment I was given a quote for the neuter and cherry eye surgery. I scheduled and had the surgeries completed. I paid my balance at the end of the appointment, and we were on our way. Which leads us up to today. I noticed that instead of the $50.95 they have charged $94.95 for the puppy insurance without my permission. I called the office to get clarification, and I was asked if I would be having my dog neutered? I informed the lady on the phone that my dog was already neutered, he completed the procedure over a month ago at your office. We then find out that the physician invoiced the neuter incorrectly. So instead of the office calling me, informing me that they had not charged me correctly the day of the surgery, they took it upon themselves to up my insurance tier to match their error and charge me the additional cost without informing me. I informed the girl that I did not want the higher insurance. She then tells me if I cancel the higher insurance, they decided to give me themselves and go back to the $50.95 insurance I will have to cover the rest of the neuter. This is fine however with the amount she says I owe is nearly $200 dollars over what I was originally quoted with my 10% insurance discount. None of it makes sense. I asked to speak to the manager and was not given the opportunity. Unfortunately, we are kind of stuck at this vet because of the puppy insurance. But if you decide to let these people have your bank info, please check monthly to make sure the correct amount is being withdrawn. A call from the office informing me of their error would have been nice. Obviously, they have an in-house billing issue and expecting the customer to cover their error is absolutely ridiculous.

Wendy Perkins

Had to wait for over 1 hr and there were 2 other people that came after me that got seen and left before I got taken back. I have an 8 week old English Mastiff and every question I asked the vet, he would say I don't know. And still had to pay $58 to be told "I don't know". I'll never be back!!!!

Tanner Bowden

Very convenient for walk-ins with friendly staff and honest vets.

Sharon Harper

This was our first time here. My cat was having breathing problems. Everyone was very helpful and kind. The vet was very knowledgeable about what was wrong. I was impressed with everything. We had a very good experience and I would recommend them.