Sun River Health Bronx Boulevard

Haiqa Ali

The doctors are great but the management is poor.

Miri Gifford Shorten

June 13: I'm running low on my three medications, so I call All Med, but don't have time to wait on hold more than a few minutes. On their website they have an email address for prescription refills, so I send an email. They have another address for scheduling appointments, so I email that one, too. No response. June 14: When I get off work, I have a missed call from All Med. No voicemail, so I wait for them to get back to me via email. They don't. June 17: After my pharmacy confirms that All Med has not sent over a prescription, my partner calls them for me. They say I need an appointment before they can refill the Adderall, and he tells them that I already tried to schedule one via the email address. They tell him that they don't have an email address. He tells them to check their own website. In the meantime, they schedule an appointment for me over the phone. June 18: I send another email to ask about the other two prescription refills. No response. June 22: Earliest appointment I could get. They have me see a different doctor than the one from my previous appointment, but she's great and sends my three prescriptions over to the pharmacy at the end of our meeting. Jun 24: Pharmacy lets me know that two of my medications are ready. When I arrive to pick them up, they explain that I can't pick up the Adderall, because the doctor isn't licensed to prescribe it. Three phone calls to All Med. They say they'll have another doctor send the prescription over. June 28: I email All Med again. No response. June 29: The pharmacy texts me to say that All Med sent a new prescription, but it's now pending insurance approval. My partner calls AllMed. July 6: It's been a week, so I call All Med to ask what the hell is going on. The person I talk to says something about needing authorization for the insurance, and says she'll work on it. July 8: My partner calls All Med, and they tell him that a new prescription was sent to the pharmacy two days prior. So I stop at the pharmacy. Where they tell me that this new prescription is dated July 13. Why would the doctor have dated the prescription a week in the future when it's the prescription I was supposed to pick up three weeks ago? My pharmacist doesn't know, and neither do I. My partner and I try to call All Med to ask for yet another new prescription, but now they're closed for the weekend, so the soonest I can speak to them is July 11. At that point, I might as well wait two more days. And if, by some miracle, I actually do get my medication on July 13, it will be exactly one month from when I first asked for the refill. I just cannot believe that they can be so irresponsible with their patients' medications. Because of this office's incompetence, I have been off Adderall for an entire month. It has been awful. If there are medications you depend on, do not attempt to get them through All Med. I can't find a new doctor's office soon enough. Updated to add: Same thing happened with the August prescription. Tried to pick it up, was told the doctor isn't licensed to prescribe. After ten days and five fruitless phone calls to All Med, I just decided to go back to my primary care doctor and ask her to fill the prescription instead. This office is incompetent and dangerously negligent. Do not put your health in their hands.

LIRIAN BOLANOS

Rude, nasty, unprofessional. Front desk is incompetent exption of one female staff member Ida . Will transfer to another location.

Andrea Losak

There are 2 clinic sections one is for pain management and psychiatry and the other for basically everything else I don't recommend going to pain management or psych that section is always packed and not to mention that Dr. Bailey the psychiatrist never comes in I'm always stuck seeing him through a computer and let's not mention that new lady for pain management but if u go to the other side of the clinic the other doctors are great the primary care doctor is very careful with his patients and the therapist I have is the best and the podiatrist is very nice. Be careful who u see is what I'm trying to say