Clackamas Community Fed Cu

Lexie G

I have used them for years and never had a problem. Call me old fashioned but I would rather have actual people working in the building than try to bank with a machine

Melinda Durham

They no longer service regular transaction customers inside the branch. Now they redirect you to an ATM looking machine INSIDE the branch to do all your money transactions. You can either use the machine as an ATM, or it will become an interactive zoom-type video chat with some random call center stranger located in their Oak Grove call center. The lack of privacy is even worse. There are no barriers to protect you from someone watching your screen. Plus, if you don't use the phone attached to the machine to talk to the agent (which is NOT sanitized after every customer) then you can literally hear the conversation, including the call center rep ask for a little old lady's secret password for her account which she said loudly because she was talking to a computer screen and didn't know if she would be heard (this literally happened just now while I was next to her using a machine). For me personally, not only do I choose a bank for good fees but also for connection to a personal banker. If I wanted to do online banking only, there are a ton of options to choose from. I wanted to bank here because I wanted to support a local bank, and help contribute to employment in my small town. Now it's being outsourced. As soon as my loan is paid off, I will be closing my account and taking my business where it will be appreciated by someone, in person.

John Warzynski

Credit Unions are much more people friendly than banks as they are not profit oriented and try to be helpful to the customer. Clackamas fed is good example of wonderful customer service experience. And now that they have decreased the advertising on the mobile app they are even better.

Nancy Despain

I am shocked at the lack of service at this bank these days. It used to be top notch. Not so much anymore. I lost my debit card and had to call to cancel the card. Unreal how rude the person was.Hi Nancy! Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have a great experience. Our Regional Branch Manager, Aaron, would love the chance to speak with you more about your experience. Please reach out to him at (503) 656-0671 ext. 2101 or via email at [email protected]. Thank you for being a member!