Enterprise Truck Rental

SilverZ350

Had a very pleasant experience mainly due to the two very friendly and outgoing girls at the front desk. I was practically in and out in less than 15 min with a smile. If only all businesses could have their kind of energy people would be in a lot better moods. The truck was clean and ran like a dream towing my new boat.

Lunah Tic

My suggestion is that no one do business with this company. This store in particular seems to practice the "bait and switch" business model. Reservation for a pickup truck made a week in advance. The evening before scheduled pick up, I received a phone call informing me we would need a major credit card. I have a debit card with m/c logo but was told I could not use it. I called customer service and was told I could use debit card with a current utility bill and pay stub. The utilities are in my husbands name so we called the store the next morning to change the name on reservation at which point we were told again that we could not use a debit card. My husbands boss said we could use a company card. When we arrived I asked if we could put the credit card on file and pay with debit since we didn't want to charge on company card if we didn't have to. We were told we could do that. Then we found out the amount due at the counter was almost twice the amount stated in our confirmation email! More running around trying to make sure we had enough in the account but we did it. The agent showed us around the truck, had my husband initial the contract on the Ipad then came time to pay. He refused to take the debit card and there wasn't enough on credit card to pay the inflated price. So my husband calls a family member to see if they can meet us and help with a credit card. While on the phone another couple pulls into the parking lot, is shown around the same truck we were just shown and LEAVES IN IT! It was already too late to get anyone to meet us before the store closed so we asked if we could push the reservation up to the next morning. We were told they would have nothing available till after the weekend! So I called Uhaul and reserved a pickup to get the next morning and had a pleasant (but slightly cramped) trip without Enterprise. I will never call them for a rental again and highly suggest no one else do so either. Their website and confirmation emails need to be restructured to make all charges and requirements blatantly obvious to the customer. Even the agent at the store said you would have to dig through the website to find all the pertinent pricing information. Enterprise, your store on Hurricane Shoals in Lawrenceville has completely failed and lost this customer and any others I can influence. If you need to rent a pickup truck, do yourself a favor and call Uhaul instead! They were much friendlier and made us aware of everything up front. Overall a much better experience with Uhaul than with Enterprise!!

Adebola Arogundade

I have rented from this location several times before. ETR has such a huge selection of vehicles to choose from. Very friendly and helpful staff. The manager Ellen G is very pleasant to work with. I highly recommend this place for all your truck rental needs.

Gary Wade

Customer service was Great!!! Ellen, AK, and Brianna was very professional. I highly recommend this location if your looking to rent vehicles and want good customer service.