Mercy Convenient Care - Yukon

Christopher Kukuk

Let me save you a visit to this place, or at least I hope yours is better. first and last time I will ever step foot inside a mercy facility. I am a disabled veteran who typically goes directly to the VA for all my needs but the VA does not offer urgent care/ walk-ins, so they have a list of approved facilities (this one being one) well I wake up feeling feverish, body pains, lungs super heavy and tight, could not hardly talk the first few hours after waking up. Well I go here for to have them check me out and I was greated with attitude from all staff, from filling out intake paperwork, to the window lady in the waiting room saying she don't have time to do the steps to check in a veteran "because she had to call the VA for a approval number" the nurse that took me back only checked blood pressure and swabbed throat and nose, paid no attention to my lung issues I expressed, the tightness, short of breath a s filling swollen. Doctor came in a few moments later, said everything was negative and gave a antibiotic and steroids, the pharmacy said he had no idea how to check out a veteran, at this point I was done, asked to forward everything to the VA. I'll never go back. While waiting in the room I could hear the glass waiting room lady and the nurse outside making rude and vulgar comments about patients and myself. Absolutely worst place I've been. I would love to reply to the mercy comment but it won't allow me to, so I'm doing it here. Id rather not email yall, I read the other comments and comments from 8 months ago stated the same disregard and disrespect from the tattooed nurse and clearly nothing has been addressed because she's part of my complaint. Still haven't gotten any medication info sent to the VA and it's been over 24 hours.

anthony cyr

Scheduled an appointment and the older woman who attempted to check us in seemed to be clueless to the process. Made some claims that the insurance was telling them by DOB was incorrect which was interesting because she also claimed that she needed a paper copy of the Aetna insurance to scan into the computer.

Carla Lanza

I called at 1020, scheduled an appointment for 1100, and created a profile. I was treated, released and prescribed medication within 20 minutes. The staff were friendly and professional.

Ashley

Clearly says online that they are a walk in clinic and I have been here several times during covid and was just turned away because I was told they only take appointments. They take their last "appointment" at 7:15. Not very happy since this is where I have taken my family for the last 4yrs and then all of a sudden this is their new policy because of "covid", are they the only ones not aware of the numbers going down.