Hertz Global Holdings, Inc.

Joe Vrabel

Hertz subsidiary Thrifty added insurance to my contract after the car was returned. When I contacted them to correct the error, they told me to "read the contract". I answered questions about use and insurance when I picked up the vehicle. The attendant circled where I needed to initial as I answered her questions. Fraud is fraud. If I ever 'need' to rent from any of the Hertz brands (Dollar and Thrifty), I will read my contract- every word - aloud - to the customers in line behind me. I have rented from Hertz for more than 20 years, mostly for business travel. They have lost my trust.

J T M. Jr

Until Hertz fixes it process of claiming cars are stolen when they are NOT- no more Hertz rentals for me.

Jui

Hi, my friends and I were customers the past few years. Past experiences are great, but this time is a heart break. The customer service stole my money, PLEASE TURN MY MONEY BACK. So this is what have happened: I asked the customer service whether I can return the key through a key drop-off box the first day I rented the vehicle. He said yes, they have drop-off service for all sites. But the day when we return the vehicle, we couldn't find any box on that site. Thus, I took another phone call to argue the situation, the customer service's resolution is to return it tomorrow morning, and they are sorry for the false information so they won't charge extra fees, and will contact the store to inform them. But when I turned in the keys tomorrow morning, the front desk said that no one called, and insisted to charge an extra day. I called the customer service Lorma for help, if I have the correct information, I would have returned it on time, but she kept blaming me for returning it late, and not willing to help. Her supervisor Alice is also not willing to help, she said she can provide me a $50 coupon for the next trip. But excuse me ma'am, what you have stolen is a $98 not a $50..., that may be not much money but is a lot for a student... You can't give someone words at first and don't admit it in the end. And blaming the customer for returning the vehicle late due to your own behalf. I don't know who to reach, the customer service is not willing to help. The front desk said that is not his fault so it is the customer service to blame, and not willing to help too. This is exhausting and disappointing.

E Scott

Stole my credit info and no car. Made my wait hours and stopped responding. They billed me for a rental but didnt show up.