KE Enjoy the Outdoors

Celeste Harvey

Purchased an awning that was installed less than 9 months ago and there is a flaw in the fabric. Per the manufacturer there is a 10 year warranty on the fabric. They are refusing to honor the warranty saying that because they do not know what caused the damage that they are assuming it was wind which is a warranty exclusion. The flaw is on the valance which is apparently removable so just that piece can be replaced. KE Outdoor Design U.S. is refusing to fix the issue and the installer that sold me the product, Birds on Deck in Hartford, is willing to do a replacement valance if I cover 50% of the cost and shipping fees since KE refuses to do anything. When I asked to speak to a supervisor at KE the rep told me no. I left a message for Birds on Deck a week ago and have not received a return call. Very disappointing when you spend thousands of dollars on a product that is suppose to have a good warranty for the manufacturer to find a loop hole to not cover it. Here is a picture of the flaw

Jon Joubert

Yesterday we replaced a Somfy shade motor and needed KE Tech Services on the spot. Naomi, at KE apologized that Jura (sp) was a good hour away. She took Tyler’s phone number and promised to find someone on the grounds that could answer his question. Not only did she call back to state that she was working on it, she had a knowledgeable man call and help him out within 20 minutes. Her attitude, clarity and professionalism need to be acknowledged. Thank you Naomi, thank you to all involved as well.

Cheryl Bodette

I've experience nothing but great customer service from everyone at KE Durasol. The product is what was promised. Very happy!