UPS Customer Center

Category: Shipping and mailing service

Address: 4455 Stonecroft Blvd, Chantilly, VA 20151, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 8AM–12PM

Tuesday: 8AM–12PM

Wednesday: 8AM–12PM

Thursday: 8AM–12PM

Friday: 8AM–12PM

Saturday: Closed

Reviews

J Alexa Moncada

Oct 14, 2022

Ups is the fastest and safest delivery service. Your employees are very attentive and friendly. A very special recognition for Dereck, he works in the Herndon area. He is always happy and very helpful. The best of all! Thank you! I recommend it, for its speed, safety and attention. They have many offices near your workplace or your home.

Scarlet Levine

Oct 13, 2022

UPS marked prescription pharmaceuticals as delivered and left at garage door yet my numerous cameras show me no such delivery or event. Asked my neighbors as well. My package from Express Scripts has not been delivered and it seems are in the hands of someone else. 🤔 Very expensive prescription at that.

Caroline Jackson

Oct 13, 2022

Letting their coworkers go a week without getting paid and the store Manager Doesn’t even care .BEN is okay with his employees not receiving their check .

Nathaniel Simmons

Oct 3, 2022

UPS customer service is a nightmare in general. I was supposed to have a package delivered on Tuesday, but it came earlier than expected without my knowledge. Apparently my packaged required a signature, but I am unavailable on some days. I spent about an hour on the phone with the automated system to schedule a pick up. Based on my ZIP Code automatically scheduled me for this place. I was never given the hours of operation of this UPS. So I drove all the way from work to pick it up only to find that they don’t open until 4:00-7:00 what kind of hours are those!?

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Questions & Answers

can i pick up a package there?

Nancy Lynn Armstrong | Oct 29, 2019
Alex Hall | Oct 29, 2019

Yes

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I was wondering if it is possible that I can pick up the packege at chantilly.

Jaime Martinez | Oct 29, 2018
Aaron Rodriguez | Oct 29, 2018

Yes its possible but you need to arrange with them to hold it there. Also for certain packages you can request to be delivered to your nearby ups store.

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Can I ship a bottle of wine to chicago from the chantilly hub?

Deborah Moscato | Oct 29, 2019
Alexis Franco | Oct 29, 2019

Yes 25 box

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i would really really like to contact the management and i'm having a hard time on that, any numbers or emails you guys can provide me with so i can get ahold of them?

Alan Pena | Oct 29, 2018
afdhal nizamudeen | Oct 29, 2018

(703) - 259 - 0967

Why is there not a Human Resources number? I can’t talk to who I want because the automated call number only deals with shipping and package problems.

Zac C | Jan 1, 2022
UPS Customer Center | Jan 1, 2022

Hey Zac, I will be more than glad to assist you, please DM us directly by contacting us via Facebook, Twitter or Instagram, we will be more than glad to assist you. -- Martin

do you work on Saturday?

Salih Abdul Samad | Oct 28, 2021
UPS Customer Center | Oct 28, 2021

Hi Salih, We will gladly look into this matter for you. Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

Is there a direct number to this location? I keep being told by the 800 UPS number that someone will call me and I’ve yet to receive a call. Thanks.

Ant R | Oct 28, 2021
UPS Customer Center | Oct 28, 2021

This is not the ideal experience we would like you to have at this location. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

Is there any curbside pick up?

Ramya Venkat | Oct 28, 2020
Muj Mas | Oct 28, 2020

You have to go in.

Hello, my package will be held till 12/2/19 but on the redirect portion of the website it says the Chantilly center is only open from 8am-1pm. On other internet places, it says Chantilly UPS center is also open 4p-7pm. Which hours are correct?

Bernadette Berset | Oct 28, 2020
Alda Russo | Oct 28, 2020

Both are correct.

can i pick up a package before it is loaded on the truck ?

Vic v | Oct 29, 2019
Willy | Oct 29, 2019

1800pickups

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Tracking shows my package has arrived at this location. Can I pick up my package on a Saturday if my estimated delivery is Monday (due to delays, it was originally today/Friday) and I took off work to be here when it arrived.

mattb404 | Oct 29, 2019
Raymond Roberts | Oct 29, 2019

You must call and have the package held for pick up. The center is not normally open on the weekend so you will have to check for your location for any change.

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I'm told that I can drop off my old Directv boxes and modem to you all and you will send it back to them. Is that accurate? Does it cost?

Laura Quackenbush | Oct 29, 2019
Raymond Roberts | Oct 29, 2019

If you package it yourself and have a return label. You can drop it off at the counter. You can also drop it off or ship at your expense there and any UPS store. Same prices.

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How can i talk to a real person at the Chantilly location ?

M Huff | Oct 29, 2019
Ryan L. | Oct 29, 2019

They like to funnel everyone through the 800 number

I am expecting a delivery, today, from Merrill Lynch. Is there a certain time that the delivery will arrive?

Verena Sample | Oct 29, 2018
Nora D. | Oct 29, 2018

UPS will give you an estimate window online if you enter your tracking number but my experience has been that the estimate is almost always wrong.

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Is the chantilly stonecroft ups a fanchise

J C Seeber | Oct 29, 2018
Willy | Oct 29, 2018

No it's a hub

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Best way to send breakable jars

Suong Nguyen | Oct 29, 2017
Will O | Oct 29, 2017

Take them to the UPS store they will pack them up for shipping.

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