Address: 519 Pulaski Hwy Suite C, Joppatowne, MD 21085, USA
Phone: +14102264234
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
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In most states yes, however anyone driving the vehicle will need to use the interlock and you may be responsible for any violations.
A typical installation appointment will last between one and two hours. The exact length of time will vary based on the year, make and model of your vehicle.
Yes, to reduce wait times, we require appointments before installation. LifeSafer does offer same-day appointments where allowed.
To make your installation as quick as possible please bring - All of your ignition interlock paperwork (including court documents or forms from your state licensing agency), Photo Driver’s License, and Vehicle Registration Card
If you do not allow sufficient time for the alcohol to dissipate from your mouth, FAIL will be registered in the memory. You will have the opportunity to re-test, and rinsing your mouth with water can help. It can be hard to change routines to accommodate an interlock, but it will get easier over time. Other common products that contain alcohol include hand sanitizer, air freshener, windshield wiper fluid, cleaning products, and wipes. Many foods contain trace amounts of alcohol as well — vanilla extract is an example you may not have considered. It’s also a good idea to avoid tobacco, coffee and vaping when you use an interlock.
It is VERY important that you call us before any work is completed on your vehicle. States require detailed information about the shop doing the work. This documentation assures the unit will not record a tampering event if the power to the vehicle is interrupted as the unit will record the power disconnect and the reconnect. We can also provide your service provider with an override code so that they can test drive the car and turn it on and off during the repair process without having to use the interlock.
No. Having anyone else take the test and then have you start driving is considered circumventing the device. Most states have laws that include fines and jail for individuals assisting in the circumvention of an interlock. Additionally, interlocks randomly ask for additional tests while the engine is running. If the retest is not taken or failed, the unit will log a Retest Violation and the alarm horn will honk until the vehicle is turned off. Many states use camera interlocks that take a picture during each test as a measure against this type of circumvention.
In most states, yes. LifeSafer service providers will train other users of the vehicle at no additional charge. However, please note that anyone driving the vehicle will need to use the interlock and you will be responsible for any violations. Check with us to see if other drivers are allowed to use the interlock.
Several days prior to a service appointment, the service light on the unit starts flashing as a reminder of an upcoming appointment. Also, for several days following the scheduled date, the service light will remain steady and a tone will sound as an overdue indication. If you fail to return to the service center within this time frame the interlock device will enter a permanent lockout condition to prevent further operation of the vehicle. Then, the vehicle would have to be towed to the service center. Avoid this expense by making sure you schedule your next monitoring appointment while you are at the current one.
Depending on state requirements, the interlock is usually serviced every 60 or 90 days, more frequently if there are any violations. If the device is not serviced as scheduled it will go into lockout and the vehicle will not start. During service appointments, your LifeSafer service provider downloads recorded information from the device and our reporting team reviews and transmits it to your jurisdiction's monitoring authority. The technician will also calibrate and inspect the unit to make sure it's working properly.
Our devices can accommodate customers with hearing impairment by installing a warning light to alert customers when the device is prompting for a test.
No, the interlock will never turn off a running vehicle. If a retest is missed or failed the horn will sound, a violation will be recorded and the device will require early service.
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