Sheraton Phoenix Downtown

Category: Hotel in Phoenix, Arizona

Address: 340 N 3rd St, Phoenix, AZ 85004, USA

Phone: +16022622500

Reviews

Anastasia Kristiansson

Oct 28, 2022

I cannot highlight any very special positive moments except location, but would appreciate complete staffing of the rooms from the very beginning, so guests wont need to call the Room service and ask for sleepers and bathrobes (belts are not provided, which makes them useless) and then wait for hours for its delivery. Breakfast is a must for such hotels, should be included.

Neal Glassburn

Oct 27, 2022

I stayed at this hotel for a conference in September. Overall the hotel in clean and modern. My problem is with the service. I always leave the Do Not Disturb tag on my door at hotels as I do not need my room cleaned while I stay. On the day before my checkout the maid service removed the DND tag and cleaned my room in a way that made me believe they thought I was checking out that day. I had my breakfast and drink on the table for the following morning which they threw away, and the moved all my belongings to a bench on the far side of the room. I spoke with management about this in the morning when I checked out and they told me to order breakfast at the hotel lobby restaurant and charge it to my room which they would remove the charge. They never removed the charge from the City credit card that I used for booking. They also did not provide me with the emailed receipt they said would be emailed that day. I have spent 3 hours over 5 phone calls just to get the receipt I needed to submit to accounting (this also happened to my associates I traveled with). It was then I noticed the charge for breakfast which wasn't removed. I have spent another couple hours trying to get that resolved but since all their phone numbers call out of the country they send you round and round in their phone system. I finally was able to submit a claim which takes 5-7 business days to get a response if they will provide a credit or not but I did not get a response. When I reached out to follow up on the claim I am unable to get a response. This has been the biggest hassle I have ever had to deal with for all my travel. This will definitely make me avoid Marriot properties for future travel.

Elizabeth Crumrine - Coldwell Banker Premier

Oct 27, 2022

I’m town for a conference and stayed here, the entire hotel was clean. Resturant attached was good and both bars were nice and stocked. They had music in the lobby almost every night that we were there( Sunday- Thursday) it’s about three city blocks from the convention center and was a flat walk there and to several restaurants and entertainment areas.

Michelle A

Oct 27, 2022

Stayed here for a conference. Very close proximity to the conference center, only a 5-8 minute walk away. This hotel was clean, welcoming and provided great service. After arriving quite late due to an issue with my flight, I had just missed the dinner cut off. When I explained to the man at the front desk I hadn't eaten all day, he immediately walked me over to the restaurant area and asked one of the chef's if there was any way I could get something to eat. I was able to get a salad and a drink, I was not expecting this service at all. I was extremely happy with the service in all aspects at this hotel. The bed was comfortable and the room was spacious with a great view. I would absolutely stay here again if I had another conference in Phoenix.

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Questions & Answers

Whqt is the size of a double bed? How does it compare with a queen size bed?

A Google User | Aug 28, 2022
Patrick Mowrer | Aug 28, 2022

I don't think I'd put 42 people in it, but good for two close purple

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Does Sheraton grand in phoenix have a shuttle?

Leslie Baker, MFT, NCC, RPTS | Oct 28, 2018
Landen S | Oct 27, 2021

No, however there are third party cabs and shuttles on standby for outgoing guests that are parked at the hotel.

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Airport Transportation for this location?

ANTHEM SHUTTLE | Oct 28, 2017
Edward Mason | Oct 28, 2018

You can take the Blue Line Metro West from Airport for $2 and get off at Van Burren & Central. Just about lesser than a block walk from there.

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Are there 24 hour places around the hotel to get food?

P. Michael McNulty | Aug 28, 2022
Beau Johnson | Aug 28, 2022

Yes.

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Does the hotel have offer an airport shuttle?

warrick henry | Oct 27, 2021
Eric J | Oct 27, 2021

No it doesn't offer a shuttle you would have to get Uber or a taxi

How many parking spaces do you have in the garage?

Matthew Blaylock | Oct 27, 2020
Dora Duke | Oct 27, 2020

They also valet so you dont have to be concerned about parking.

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What is the earliest check-in time?

Draven Rios | Oct 28, 2019
Linda Teep | Oct 28, 2019

If you make prior arrangements they also may be able to do an early check in, or late if needed.

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How may I request a high floor with two rooms near each other? Thank you

Laurie Kerik | Oct 28, 2019
Terry Harris | Oct 28, 2019

I would request that at the time of your booking. This is our slow season should not be a problem.

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Are you able to get a microwave for your room?

Minnie S. | Oct 28, 2019
Bell | Oct 27, 2020

You can request one

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What restaurants are nearby?

Moira Carlton | Oct 28, 2019
Kerry Kozelka | Oct 28, 2019

Try this article https://www.phoenixnewtimes.com/restaurants/dining-guide-downtown-phoenix-restaurants-11111210

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How much is parking for hotel guests?

Trinity Marler | Oct 28, 2019
Mack Thomas | Oct 28, 2019

It was about $20 back in February

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what is checkout time

Venkata Narla | Oct 28, 2019
Chantaliscia Saunders | Oct 28, 2019

12pm

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do you have a shuttle service from the airport?

nick buttera | Oct 28, 2019
Don Netherton | Oct 28, 2019

No - we Ubered.

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Where's the best place to find parking in this area?

Edward Swartz | Oct 28, 2019
Lawrence Byrd | Oct 28, 2019

At the hotel

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What is the website to apply for dishwasher?

Joy Wanless | Oct 28, 2018
Nelson Daley | Oct 28, 2018

You should contact the hotel directly

is there any playroom for the kids?

sher locked | Oct 28, 2018
Linda Drozd | Oct 28, 2018

No

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Where do you park?

fawn calvario | Oct 28, 2018
Anna A | Oct 28, 2018

Self parking at the hotel or valet available. Also street parking is an option.

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distance to chase field

Sheridan Moore | Oct 28, 2018
Ron Falk | Oct 28, 2018

Chase Field is approximately a 10 minute walk from the Sheraton. Walk straight up 3rd ave or 5th ave. South to Jefferson St. From 5th ave you can see the ballpark.

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Is it near a bus route or anything similar?

toby ulibarri | Oct 28, 2018
Jacques Anderson | Oct 28, 2018

Irs not to far from the main bus terminal as well as the lightrail

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Is breakfast provided

Brenda | Oct 28, 2018
CNI Global | Oct 28, 2018

I was just there and, no, they don't, but they do have an amazing restaurant that serves meals all day, a cafe, and a convenience store. Plus, directly across the street is a bunch of restaurant options. I recommend the Canyon Cafe, though i am not sure about it being open for breakfast. Now, that said, if doing a company event, you can arrange meals for those staying at the hotel. Just speak to the groups reservation agent and they can assist you. Oh, and the room service meals are okay; just fill out the provided order form and have it out, on your door before midnight, if i recall, for breakfast. (It says on the form.)

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how far from talking stick resort

JOHN DEERIT | Oct 28, 2018
Kenny Lauck | Oct 28, 2018

If you are referring to the arena its about a 10 minute walk. If you are talking about the casino its about a 25 minute drive

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Is there a shuttle from the airport? Tia!

Nancy McGee | Oct 28, 2018
Joseph Living | Oct 28, 2018

Hotel doesn't have one however there are many different providers at airport that can take you.

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How far away is the zoo and the gardens?

Nancy McGee | Oct 28, 2018
Anyen Fon | Oct 28, 2018

The gardens are about 20 minutes drive

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What are the local beers served in the bar

jean marie maroshek | Oct 28, 2017
Jason P | Oct 28, 2018

Beer Imports: Corona | Corona Light | Heineken Heineken Light | Red Stripe Domestic: Budweiser | Bud Light | Miller Lite Michelob Ultra | Blue Moon | Coors Light Draft: Four Peaks Kilt Lifter | San Tan Hopshock IPA | Dos Equis Lage

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