United States Postal Service

Hazel Anne Graziani

I love living in Lockport or this post office would be a main reason to move. We’ve lived in a country with insane postal limitations and it was better then this local post office. The ladies working there are dreadful. They are offensive and moody to defensive and rude. One young girl has been truly pleasant and sweet (very young blonde girl) but I’ve seen her once only on holidays. The men are very nice but they are rare and backup. I live at the Woodlands. When packages come to us, it’s a toss up as to whether we get them or a pink slip. Size doesn’t seem to matter. We have large boxes we can use and I’ve never seen all the keys gone yet I was told last time I dared to ask that they must be full and used. This was said in a very defensive and accusatory tone and with a shrug. Another time, the normal moody lady I deal with (a lot as I always get pink slips) got nasty with me when I asked for a package but had no pink slip. I had Id and simply said it showed it was held by Amazon tracking but no slip. Details not necessary. I truly dread going to this place, no exaggeration. I send my husband if I have too much anxiety that day and know I can’t handle it. Some people are treated better and these women seem much nicer to people they have a good familiarity with at times while other days, you won’t get a smile, to say the least. One woman will smile then have a passive/ aggressive attitude. The mail is unreliable and I go out of my way to use Tonawanda or Amherst first if possible.

Dennis Reed Jr

No way to request redelivery of a package. Called repeatedly with no answer, no answering machine.

Dylan Kresin

Calling about a package at 4:00 pm. No answer all the way up till close. Vary bad service bad vibes from the people there. How hard is it to answer a phone when your not busy.

Norman Taylor

First rep at counter was rude, the guy working in the next window was even more rude. They sent me to fill out paperwork, and while I was filling out, the guy rep was talking about me loud enough to hear. Absolutely no ethics at all. I advised the supervisor but am a little iffy about his response or that he will do anything about it.