Southwest Airlines Federal Credit Union

Brent

Save yourself the trouble. They double up on foreign ATM fees if you can't find one of theirs, and they closed my credit card account for inactivity without so much as an email alert to warn me it was going to happen or an alert once they had actually done it. I had to find out from Credit Karma that they had closed the account. Great customer service for an account nearly 20 years old...

V V

My family and I have banked with SWACU for years. Its very frustrating and sad to see the lack of customer service over the years. It is not okay for any customer to receive the run around from staff member(s). Directors do not follow-up as promised either.

Victor Puig

I don’t know where to start and if I could give zero stars I definitely would. I’ll start by I had an account with SWAFCU a couple of years back and my account went into collections because of personal reasons so last year I wanted to do the right thing and get my finances straight and I called up them up and come to an agreement which we did. They said were going to note my account as paid in full and report that to the credit bureaus that we were in good standing because they were paid off. So a year later I come go to a bank to ask for a loan and they tell me that I’m delinquent with SWAFCU and I said that impossible I paid it off over a year ago I even showed this bank the emails I had to prove it they were sorry until we have something on a company letterhead stating that it was paid off we can’t help you. So I called them 3 weeks ago and spoke with Chance Bright he told me that he apologized for the error of not removing the negative off my credit bureau however that they would take care of it, at this point I’m furious because they had no sense of wanting to do anything for me he goes on to say I have to email him something with my new address because I have since moved and I did email him I also asked if I could have this document fedex to me and he said NO. Now 3 weeks later I still haven’t received anything and I just found out yesterday that my address has not been updated in the system. I’ve emailed and left numerous voicemails for Chance and his Manager they have not had the professionalism or courtesy to return my calls or emails. I strongly suggest that nobody joins this credit union they are a joke and the have ZERO professionalism !!!

Hope Stevens

I have been with the credit union for nearly 20-years and I must say I LOVE the service I have consistently received. I found them so competitive, I now ONLY finance everything through SWACU. I have never had a bad experience and they have always been patient with my trillion and one questions before I made a financial decision for my well-being or family. Today I worked with Shelbie to make some smart financial moves to benefit my future and the process was seamless!!! She was gracious to explain the difference a benefit you can take to cover certain options when you pass away. Not many people think that forward for their families at one of the worst times of life, but I am excited to have had this expansive dialogue that blesses me today and covers my family later. Great job SWACU!!!! I am a with you until my last breath!