Texas Roadhouse

Keilee

Texas Roadhouse has never been a disappointment to my husband and I. We are always so impressed by the good attitudes of the employees and the amazing food they serve. Tonight was just as good. We were especially impressed by our waiter Chris, who handled serving his assigned tables with a good attitude and a great smile. We will definitely be visiting again!

Alex Kreiser

I have never had a bad experience at any Texas Roadhouse until I went to this location tonight. We showed up at around 6pm and there was a 40 minute wait, which is pretty standard for that time of day. Once we were called back inside and told there was a table ready for us we still waited almost ten minutes to be seated. After being seated, we were not brought any silverware, plates, or rolls. Instead, we had to ask for each item individually once we realized our server, Chris, wasn’t going to bring them out to us. Our server never came back to ask us if we needed more water, and he never came around to check on us after we had run out of water. Once our food was brought out, we immediately had to send back one of the entrees because they brought us the pulled pork platter instead of the pulled pork sandwich. After he took that entree, I realized that my entree was also wrong. I had ordered the sirloin/ribs combo, and they didn’t bring me my ribs. Once our server brought back my friends sandwich, I told our server that I didn’t get my ribs, and also that my steak was overdone. We also realized that the “sandwich” that was brought out to our table was made with the exact same meat that was put on the platter, so there was way too much sauce and the sandwich was inedible. After my ribs were brought out, my server also brought out a placard showing me what steak temperatures look like. I ordered my steak medium, and every part of my steak except the very middle was gray, so this felt very patronizing. We also did not get a side of loaded fries that my other friend ordered, so we had to wait for that to be brought out as well. At this point, we still did not have any new waters, and none of our food was brought out correctly (if it was even brought out at all). The ribs that I ordered were so over cooked that they fell entirely off of the bones, the bones were white, and the meat felt like chewing wet paper. Eventually, a different server came by who asked us if we needed anything, and then brought us more water. We didn’t see our server again until it was time for us to pay. He did not compensate us for any of the things that were ordered, except he docked 99 cents of off the loaded fries because he took so long bringing them out. After we had already paid, the manager, Cynthia, came over and asked us what happened with our dinner and I explained, as kindly as possible, what was wrong. She told us that if we had talked to her earlier she would have been able to compensate us for the problems with our meal, but since we had already paid for our food the best she could do was give us appetizer vouchers. We told her that we did not plan on returning, but she insisted that this was all she could offer. We accepted the vouchers, and left the restaurant, but all of us feel very disrespected by the service that we received tonight, and we were not able to eat even half of the food that was brought out to us. UPDATE: Two of the three people in my dining party (myself included) got food poisoning from the meals we ate.

R Ennis

Texas Road House is a very nice restaurant to go to. The prices are really pocket friendly, very good food. The staff was friendly from the get go :) , it was busy and the wait was maybe 5 -8 minutes. We had time to watch the interaction between the hostess and servers which made me smile because they all seemed to get along, girls were smiling and chatting. I liked seeing the interaction, and the warm bread being just made fresh was on the glass counter behind us...amazing :) Husband and I were seated and our server was a young woman that was so cheerful and fun. We ordered, and although our server was busy, She came by time and again to make sure everything was well and we were happy... I was extra happy, having ordered a margarita :D because I had not eaten anything prior to lunch. Luckily my order burger w/fries was brought to our table and was hot. The fries were really good. I love fries....Anyway, sorry to make this so long. I could go on but our experience there was wonderful, and not just because I had that Margarita.. :) but our gift card paid for our lunch and I left with half of my burger, and some bread and butter from our table. I highly recommend Texas roadhouse and will return when we are in the area. Thanks for reading....go to Road House and stay Happy!

Pago

The food was delicious. The prices were great. The service seemed to take longer than I'd have thought. But, giving our server Chris the benefit of the doubt. It was very busy for a Thursday night. The other thing that was unusual was we called in and asked if there was a wait time. The person on the phone told us no wait time. But, we drove over within a couple of minutes and had to wait 7-10 minutes. Overall, still a great place with good food. Recommend it and I will dine there again.