Residence Inn by Marriott St. Cloud

Beth Mahoney

Clean, courteous staff and nice variety at the continental breakfast. Great place to stay if you are attending an event at The Ledge.

Cat

Rooms were clean with the exception of the shower curtain, but they replaced that. Staff was very nice and accommodating. Breakfast had many options. Make sure to lock you car doors otherwise you might end up with items missing...but that's anywhere. They seem to hit cars that are unlocked.

Allison Tirevold

It's a brand new hotel so everything was very new. Unfortunately that is the only nice thing that I have to say about this hotel. Our rooms were reserved with a wedding block. The wedding party which included our kids had their reservations and rooms so mixed up that they were given keys to occupied rooms...MULTIPLE TIMES. There was a dead battery in the keyless entry system on the groom's room the night before the wedding which the staff was not able to fix. After an hour and a half another member of the wedding party went to a connecting hotel to get a charger for the system to get him in the room. The morning of the wedding there was no hot water in the hotel. While on the way to the wedding the Groom received a message from his credit card company that his card was frozen because he was charged with all the rooms that had been blocked under his name. The wedding party had also been charged for the same rooms. We are reasonable folks and realize that we live in a new world now and everyone needs to take a deep breath, be patient and offer each other some grace. This was over the top and very little concessions were made for these catastrophic inconveniences. We will avoid staying at this hotel again due to this experience.

Doreen Ariola

The stay was great. Wonderful room. However everything changed when we checked out and got to our vehicle. Mine and MANY OTHERS were broken into! Our doors were locked always and we never leave anything of value when we are not in our vehicle. Still our car was a complete mess with all contents of glove box and other compartments and papers everywhere. We called the Hotel to find that they didn't have any outside cameras AT ALL! Other guests had items that were lost in this AMATEUR Attack. So my question is .. why wouldn't you have any cameras out there protecting your customers vehicles and safety? For as much as we paid for our Wonderful Comfortable Suite almost $300 we will not be back. It's obvious that Marriott DOES NOT value customer safety--so if you would like to have the comfort and security that you expect from a High End Hotel Experience-- Just keep driving past the Marriott Residence Inn St. Cloud MN. There are plenty of Non-Marriott Hotels that will accommodate you !