NAPA Auto Parts - Genuine Parts Company

Benjamin Shaw

I just wanted to recognize that the desk worker this evening (7/22 and I’m sorry I didn’t get his name) was incredibly helpful. I stopped in with a battery that had completely gone bad. All electronics went completely non-operational on I94 westbound. He sold me a battery and (even though it is not their regular practice) allowed me to borrow some tools to remove the old battery and install the new one. He recognized that I was not going to run off with his tools and was very helpful in getting us back on our way. Just wanted to say thank you! You could have easily been a jerk and made things very difficult, but you chose to listen and recognize someone in need and provided assistance. It was very much appreciated! Thank you!

Lawrence Algiers

Immediate service ... very knowledgeable, helpful, non-judgemental advisors ... In and Out in 10 minutes!

Derek

I regret coming here. - I had a personal bathroom emergency but they would not allow me to use their bathroom. - Slippery sidewalk, mostly covered in ice with a few little sprinkles of salt. Had plenty more sidewalk space they could've shoveled. - No mask on any of the 3-4 employees in there, especially with the one that helped me who kept coughing in my direction.. - The store is poorly set up, the customer enters in between 2 counters where you have to ask staff for just about anything you want to even just look at, not necessarily buy. - While an employee was helping me the phone kept ringing and instead of one of the other two or three employees at the other side of the store answering it this guy decided to take the call. It had an extra few minutes to the wait time, still really having to use a bathroom. You could clearly tell the guy didn't want to be there. - He took another couple minutes just trying to find the item he went to look for, which I get not everyone has great memory, but maybe it shouldn't be put upon the staff to get such simple items behind their counters. (Around 3:00pm on January 25, 2022)

mc j

Its 5:20pm on a Tuesday (1-18-22). Open sign is lit up, sign on door says open till 7pm. Doors are locked. Called phone to see whats going on. Someone answered with attitude like I was inconveniencing him, used to be a nice store!!!!