Panda Express

tonapahal

Even at lunch h time half the bins are empty. This particular location is poorly managed. Gave them a few chances and every time was the same.

M Holland

The "server" (N.H.) needs serious training in customer service. My father's plate was filled by a different employee and was very well done. My plate was filled by N.H. who displayed such poor behavior that I wanted to walk out. First, selection of entrees was extremely limited, so I ordered orange chicken and kung pao. - even though this was not what I wanted. When this "server" scooped the kung pao, it basically filled the spoon exclusively with the chili peppers. (There were about 8 - 10 of them.) When I asked for it to give me some of the actual chicken and vegetables, it simply scooped out the chili peppers - leaving 3 behind - and absolutely REFUSED to add anything to my plate in place of the peppers. There was a visible void in my kung pao, and I was forced to pay for less than half of an entree. This "server" refused to speak one word to me, and did not even hand me my drink cups. It just left everything on the counter and walked away. I have been to this location many times without a problem. Maybe this experience was solely due to one very BAD employee.

Ed Brauer

I never really liked Panda Express because it has a airline food in coach taste when the airlines still served food in coach. I go here because my son likes it. Make sure to check your order your order before you leave. I mean actually open the box and check. I was just here and Alejandro the manager took our order. I ordered half chow main and half fried rice, orange chicken and teriyaki chicken. Alejandro was literally 3 feet from the server that was responsible of taking care of the teriyaki chicken. The container had two entrees written on it. We got charged for two entree item. If I were to walk out of Panda Express with an chicken egg roll and not pay for it that would be considered stealing and I would be in big trouble. What’s the difference if Panda Express charged me for food I never received. Is that stealing? With 2200 locations if each one did that just once a day that would be $3,300.00 each day. My son got mad at me because I didn’t eat with him because I had to go back and get my teriyaki chicken. I couldn’t eat because I had already taken up my time getting lunch and now no time to eat it. So something that seems like a small mistake to Katrina (another server) instead really messed up my lunch. Katrina was lambasting me but I was so hangry and being so vocal. Instead of trying to calm the situation she was poking the bear. Mistakes happen Katrina it’s how you handle it that makes the difference. Blaming me because I paid for food and didn’t get it, having to waste gas and time to come back and not being able to have lunch with my son is not good customer service. I’m going to a real Chinese restaurant the next time I have a craving for Chinese (which I love and eat at least once a week) not a fake one. I was going to have dinner at the original restaurant Panda Express but I think I’ll pass.

Ben Reyes

Rice was undercooked. Very disappointed never coming again