City Utilities of Springfield

What cause power outage and Southwest Springfield this morning

That's the virtual hold. It usually means the hold is 15 minutes or more and we will call you back in 15 or more minutes when it's your turn in line.

It's better to ask for forgiveness than permission

i am trying to find answers. why am i answering this, I am looking for an answer as to why there are outages all over town. I heard a loud bang and now this. you guys make millions and trillions of dollars per customer, so can you guys please fix this.

The kiosks were actually hacked and everyones sensitive info was leaked and they dont want to take responsibilty for thier actions. So they just dont say anything hoping it will go away.

There is no longer a CU app. Please create an account at cityutilities.net to manage your account, pay bills and more online.

Also check and make sure youre furnace isnt gas my house the only thing gas is the furnace and theres a pilot light so youll see a charge year round

Go to cu app an log in to see your acct

You can just call the customer service department.

More than likely not, just Monday through Friday

Check their Twitter feed. You can also look at the outage map while you're down for ETA and disruption info.

Show proof of lease or ownership of property

Unfortunately, our online platform does not currently have the capability to schedule future payments. You can sign up for Auto Pay for your bill balance to be automatically deducted on its due date each month.

I was having problems with the app yesterday. I haven't checked today.

Why do we need to go to ⚡ Njjajsjksksksk you too you can leave me alone I love you too you have a good day too you want to do that

When it gets fixed we still don't have power

Wreck at norton and grant , truck flipped and snapped a power pole , Blew two transformers !

I believe if you switch to gas, city utilities obligation is to provide the gas line to the property, but the homeowner is responsible for the line from the street to the house 🏠

No you have to pay all of it.

Please call 417-863-9000 and say "electric service problem" when prompted for after-hours service.

The deposit cost can vary based on a number of variables. Generally for a brand new residential account with no history, the deposit is $100, which is returned to the customer after 12 consecutive months of on-time payments. However, there are ways to waive that deposit. We'd recommend calling customer service at 863-9000 to discuss your situation specifically. And, yes, if you don't opt for any of the options that waive the deposit, it is added to your first month's bill, which you receive about 30ish days after starting service. There is typically no upfront charges when you open an account. Any charges would come on your first bill.

You need a damper to prevent back flow when the other is not in use. Flexible pipe is not really a good thing. Probably a code violation, but it is not safe.

Have you called them about this? May be a tree limb hitting electric line

Crews are working on the outage.

You can go to the website and check the usage

Best thing to do is report the outage. There is a map you can pull up also that will show if there are other outages being reported throughout the city.

It can take up to 6 hours, but if its been more than three days since they turned off your power, you paid the bill, but you will have to put down a new deposit and everything.

Crews are in the area and working on it.

The lobby is open until 4:30 but there are payment kiosks located outside the main lobby doors that are available 24/7 for payments.

Here is information about the Access Express. https://www.cutransit.net/access/

Yes! They are available 24/7!

MO 1 Call phone number 1-800-DIG-RITE

Yes call to set up or pay over phone

30 to 120 min

Hi Resa, The CU mobile payment app has been discontinued. You are welcome to use our mobile-friendly website to make payments and view bills.

your neighbor probably doesn’t pay for it maybe someone else does. You have to pay your utility bill or you won’t get power. Simple as that. Lol.

As soon as possible an give them your date of move

Give us a call at 863-9000 and see what your options may be.

A month

Yes it is, it could mean it is not compatible with your phone.

The front desk customer service reps are the same ones to answer the phones. They help the people that are in front of them and then will take a call.

Nevermind came back on

It's usually in the am. If you have time get over asap in morning. As soon as you pay it at office at keoske . The driver who runs around in his van gets a signal back to the van an he won't come to your door adviseable to talk too u s an give them your receipt asap number. Good luck.