Smyth Imported Car Service Inc Aurthorized Independent Bentley Motor Car Workshop Established In Ireland 1934

Rita Combs-Jordan

HONEST AND TRUSTWORTHY!!! I recently purchased a 2016 Audi Q5 3.0T Premium Plus S-Line with 74,000+ miles from a Local Dealership. I initially encountered issues with pricing and some other integrity issues related to their business practices. This is a dealership that is on every side of town and across state lines in IN and KY. I had looked for weeks to find this Audi. I drove over to KY and performed a test drive…CARFAX was clean, One owner, etc. I was informed that the safety inspection was completed. I then had the car transferred to the local OH dealership, purchased, and took delivery. One concern I had was that the “safety inspection” had not been performed. There were no signs that the engine compartment had been touched, as it was still quite dirty from their June possession date of trade-in. Sooo…the day after I took delivery of the vehicle, the “Add a quart of oil” yellow warning light illuminated. I had had driven the vehicle app. 60 miles. When the “eggs are cheaper in the country” dealership promised to perform an additional safety inspection, clean the engine compartment, and a list of other concerns that clearly indicated that IF an inspection had been performed, these things were “missed”. To address the “add oil” warning, they performed an oil and filter change, placed a sticker on the windshield for the next oil change due in 01/23. All was good? NOPE…driving a few hundred miles later, the “add oil” warning light came on again. Being extremely concerned at this point, I called Smyth Imported Car Service, Inc and described my situation. Even though they had no available appointments, they told me to bring the Audi to them and they would take a look to see if they could resolve my issue. Not only did they find the problem, they fixed it and I was on my way! The problem… THE OIL AND FILTER WAS BLACK AS COAL..obviously had not been changed a couple weeks ago! I witnessed the color of the oil being drained from my car, as well as the filter that was removed! (See photos) What I am expressing is not only did Smyth go above and beyond WITH CUSTOMER SERVICE to get my car in immediately, but they were able to show what it means to be in the hands of an HONEST BUSINESS! They have kept in touch with me the last couple of days to make sure I was no longer getting the warning light! I have not! I not only have a peace of mind with my recent investment, I have found a trustworthy place to take my vehicle for service. This is a RARE find! Who would think that something like an OIL CHANGE would be in question? Thank YOU Sam and Patrick for your kindness and expertise and caring to take the time to help me when I had no other options…not even the Audi dealership.

Ryan Sharp

I Highly recommend Sam Smyth. I went looking for someone to do the body restoration of my 1964 Austin Mini and found Smyth Imports among a very short list of local shops. I made an appointment over the phone Mr. Smyth, and sent him preliminary photos of the car. Although the engine was out and he could not see it in person, he spent a good hour talking through a variety of options with me at his shop. He showed me examples of his work in progress, his methods, and helped me with ideas for pricing at various levels of restoration. Ultimately, he recommended another shop he felt would better suit my needs and budget. He recommended the towing service he uses for his business, as well as services for glass removal. Even though I am in the process of negotiating work with another shop, he offered to be available if I have any questions throughout the process, and even offered to come look at the car if I had concerns with the work. I went in looking for advice and walked away with a solid plan, thanks to the generosity of his time and his enthusiasm for the project and these little cars.

C. Bronston McCord III

I have a 94 Defender and Sam was great to work with. He knows his stuff and knows who to call to get parts for this vehicle which can be somewhat challenging in these times. I highly recommend him.

victor kleykamp

I regret that I have not written this review earlier. Sam Smyth is the BEST! I purchased a 1973 MGB and immediately took it to Sam Smyth to check it out from top to bottom. Well, it needed a ton of work to say the least. Total rewiring, new fuel pump, fuel line, complete exhaust, new gas tank, new carbs. New about everything you name it, it was worked on (Sam, feel free to comment on this and add everything). Sam was great at communicating to me about his work, and was very patient with me as I would drop in to see his progress. It is very rare to find someone so passionate about his work. I will only trust Sam to work on my MGB. I will happily continue to use him again, and recommend everyone to trust this man with the work!