UPS Customer Center

Category: Shipping and mailing service

Address: 1817 Moen Ave, Rockdale, IL 60436, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: Closed

Reviews

Mike Wallace

Sep 14, 2022

Great staff, but they need a new customer service area! The card machine doesn't read chip cards, there is black mold on the walls, and there is not enough room for the amount of walk in customers. It needs to be condemned!

Ricardo Santana

Jun 16, 2022

Quick friendly service!

Katie Ognoskie

Jun 14, 2022

This location is literally the worst!! What is going on with this location? I own a business and now they have "lost," my package or they "can't find," my package. This puts my business into turmoil. I have had to call the 888 number on MULTIPLE occasions now. Then I have to call the company I ordered from to start "investigations," get it together Rockdale location.

Francisco Sanchez

May 14, 2022

Good service, good attention and fast

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Questions & Answers

Do you ship packages to Mexico?

Ero Gardeniiaa | Oct 26, 2021
UPS Customer Center | Oct 26, 2021

Ero, thank you for reaching out to us. You would need to contact the store directly to find out if they have international services. -Ronald

Do they deliver on saturdays?

Brian Szpak | Oct 26, 2021
Bret Johnson | Oct 26, 2021

Yes they deliver on Saturdays.

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Can I drop off a package for delivery there

Ismael Vital | Oct 26, 2021
UPS Customer Center | Oct 26, 2021

Thank you for reaching out. You can take the package to this location. Are you shipping it off? — Tom

My package went through scans through many states successfully until getting to Rockdale, IL. Packages don't disappear, they are misplaced, stolen, or damaged. Who is responsible to file the lost package claim, the shipper or buyer?

Renee Covert | Oct 27, 2019
Daniel Hall | Oct 27, 2019

The RECEIVER needs to contact both the SHIPPER and UPS

Do you have pickup service?

barbara brooks | Oct 27, 2019
Justin Stefanski | Oct 27, 2019

Yes

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Ups did stop at my apartment I watch them come in parking lot and left out. If an apartment number is needed in order for them to stop and drop package off its 303.

jakiya25 | Oct 27, 2018
Jeff Miller | Oct 27, 2018

If you live in an apartment you need to make sure your apartment number is part of the adress when you order something. Also, make sure your name is on your mailbox and buzzer.

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