Westwood Villas

Timothy Sanersri

Do not stay at Westwood if you would like to use the facilities and amenities at Split Rock. Westwood no longer has a contract with Split Rock for the amenities. You have to purchase out of pocket to use the water park, indoor swimming pool, bowling, movie theater Etc. This place is a ghost town. It is also in dire need of updating. The Villas are old, they are dated in the 90s including the appliances. If you want a quiet place in an old Villa with nothing to do then this is your place! Very disappointed.

Tom Beckage

want to thank your maintenance man Dennis for helping us jump our car's battery thursday afternoon

Celestin Nkounkou

Villas are close to the Galleria. Electrical outlets are too worn. Roads are due for fresh pavement.

Ashley Troxell

We stayed here for 7 nights as part of my parent’s timeshare. There has been a recent change of ownership for the Split Rock resort and Westwood village chose to not be associated with the resort. Any activities at Split Rock will have to be purchased separately (and at full price) including swimming at the outdoor pool, the indoor pool, bowling alley, minigolf… this was not previously the case. The staff at checkin was rude, unkind and unhelpful. I’d like to think we caught him on a bad day. They had to change our villa but he didn’t say that - instead he told us we couldn’t stay in our villa. He didn’t follow up by saying we were moved to a different one. This left us confused and frustrated and only by asking many (roundabout) questions did we finally get what was going on - and he was red faced and yelling by the end. The “welcome center” is only outdoors and there’s no bathroom available which is not helpful when you’re just arriving from a long car ride with kids. I think they are using COVID as an excuse to not care for the guests. The villas are straight out of the early 90s which is not a problem as long as they are clean and the amenities work. Our heater didn’t work and we had to all leave the villa for the repair person (COVID or just not wanting to interact?) so we all stood outside at 10 am when they said he would arrive. He was 30 minutes late and, when he finished, he didn’t say anything to us even though we were obviously waiting. He just walked around to the back of the building so we figured he was checking something in the back… As a result, we continued waiting for him to finish for another 30 minutes when, in fact, he was long gone. And the heater was not repaired. After many more phone calls and waiting, they brought us 2 tiny space heaters and blankets. There were 6 people in our villa. The steps going up to the door are rotten and falling apart to the point of being dangerous. The beds are firm, firm, firm and blankets threadbare. Better to sleep on the couch. So many repairs are needed on all the villas - there are better options close by. It seems they built the villas in the 90s and haven’t done much since then. Without the benefits offered at the resort included, it’s not worth it to stay here.