Lone Star RV Service Center

SCOTT CRAVEN

On Thursday, September 22, 2022, I was on a road trip when I accidently raked the air conditioner on my truck camper almost completely off. It was totalled. At the time, I was in Lampasas. I asked local RV services there if they could replace my unit, but each of them told me they did not have the parts. Each of them referred me to Lonestar RV Center in Harker Heights, TX, beside Killeen. Late that morning, I called Lonestar and they said that they did have a replacement unit, so I drove to their shop. That afternoon, they took time to assess my camper’s damage and told me they could replace it and get me back on the road in one day if I was able to bring it in at opening time the next day, Friday. At 8:00AM, I was there. They got my insurance information and contacted my insurer, Progressive, and got the financial end of things going, and between their efforts and Progressive’s office, also managed to get a claim adjuster out that day to expedite payment for the repair. By 2:00PM that afternoon, a new air conditioner was installed, payment was taken care of, and I was back on the road! Everyone I had contact with-- the lady at the front window as well as the gentleman who was in the adjacent window greeting everyone who entered the business, both owners, and the serviceman who did the work--were unusually friendly, knowledgeable, and helpful in many ways. Not only were they accommodating of my on-the-road predicament, they directed me to a close-by, nice RV park where I spent the night before driving my camper in for the repair. A special effort was made when they discovered that the control panel from my old a/c would not match up to the new unit being installed. One of the owners located the part needed and drove to Waco, picked up the part and drove back. Needless to say, I deeply appreciated the extra time and effort that every person at Lonestar put in toward getting me back on the road. Especially in these last couple of years, service of this kind has diminished greatly. There was no put-off because a part was going to be hard to find and gotten on-sight in a rushed situation. I was not treated as an inconvenience or placed on a long waiting list of repairs. Quality and responsiveness are obviously built into their business ethic. I’m truly grateful for business men and women such as I found at Lonestar. They are remnants of the best business practices which once were widespread in this nation. The a/c has worked flawlessly. The integrity and quality found there was high and reassuring.

Kevin Pelley

We moved from Texas five years ago and were passing through Killeen last week to visit friends when our toilet sprung a major leak. The team at Lone Star RV remembered me, and were great. They got me the right part to fix it and thanked me for coming back to them.

BC Corpus

It's rare to find an honest repair shop. most would up sale specially if you have no idea what's exactly wrong with your RV. Since thuis is only shop in Killeen that I can locate, I brought my RV here thinking the axel was bent from my long trip from Alaska. Ernest called a few days later and told me that it's just the bearings that needed replacement which saved me a lot. In my experienced, most shop would have just replaced what I thought what was wrong with the RV and charged me. Thank you lone Star RV! and thank you Ernest for your help.

John Taylor

Great customer service, replaced one of my AC on my travel trailer. Got the work done in record time. Very much appreciated, I will use them again if the need arises. Thanks again.