Address: 5360 Arapahoe Ave Ste A1, Boulder, CO 80303, USA
Phone: +13034427844
Sunday: Closed
Monday: 9AM–4:30PM
Tuesday: 9AM–4:30PM
Wednesday: 9AM–4:30PM
Thursday: 9AM–4:30PM
Friday: 9AM–4:30PM
Saturday: Closed
Susan Jo Clark
After 15 years of being a Helen Wagner’s customer for insurance I am shocked in their customer service so much so that I am leaving this review. Her associate Amanda gave me a date TEN days out to help with my needs. That caught me off guard. They were always fast and available. So I called the 800 number to get things adjusted asap. After my call and great customer service through the call center I received this email…. Accusing me of being unethical and trying to pull one over on her and State Farm. I was shocked. Helen wrote…. “ Today State Farm forwarded to me the message that you contacted them to remove Deva as a driver and to add the Drive Safe and Save discount. State Farm forwards all requests to me to process. Susan, you’ve known me a long time. You know I am an ethical agent and follow all the rules outlined by State Farm. If you wish to choose another agent that may accommodate your request without following the rules set by State Farm I understand and will accept this may be an option you wish to pursue.” WHAT? Seriously! I needed to remove my daughter from the insurance to save money. She hasn’t driven for over a year. She cannot drive a stick shift which is the car I own now and has not lived with me for over a year and does not drive in college. Helen Wagner assumed I was pulling a fast one. And spoke to me as such. Without inquiring more information to clarify first. So disappointing. So disappointed in you Helen Wagner.
A R
If I could give even more stars, I would! This office is excellent. Our family has worked with this office for more than 6 years for a variety of insurance products- home, vehicle, and umbrella policies included. The office staff is always super knowledgeable, helpful, and most importantly, extremely detail-oriented. Whenever we have had a claim, they were always responsive, we got all the info we needed to make good choices promptly, and got damage fixed and paid for very timely. I have only great things to say about this office and I highly recommend them!
Adam Kachur
I recently switched to State Farm with Helen and I could not be more satisfied. After experiencing some delays in having a claim approved, Helen went above and beyond to ensure that the claim was dealt with as quickly as possible. Helen personally tracked down a reviewer and made sure that the claim was processed so my repairs could be completed. On top of that, she also was available for any questions or concerns that I had with the process. You do not often find individuals who will go above and beyond in this way and I would recommend anyone in the boulder area to get a policy with Helen. She truly cares about her clients and could not have made that more clear with how she handled my claim. Thanks again Helen!!!
John Casey
I’ve written a 5* review for this team in the past & have since moved to another state. Of course we needed to transfer to another agency. I searched multiple & realized a year later that I should’ve given Helen Wagner a 10********** Review. A one of a kind experience. Choose this group to support your insurance needs.
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