Embassy Suites by Hilton Portland Washington Square

Michelle H

Avoid booking here if you have other options. There were multiple bus loads full of young people in the hotel who decided to stay up well past "quiet hours" to have a huge pizza party with music, singing and yelling within the central common area. This was going on when we checked in around 8pm but didn't stop. I called the front desk at 9pm and asked when the quiet hours would be enforced. I was told by the front desk manager that security was "handling" the situation and it would be quiet soon for the 9pm quiet hours curfew. Unfortunately, that never happened. The noise actually grew louder as the crowd grew more raucous. I kept calling the front desk when there was no hint of it calming down at 10:30pm, but no one bothered to pick up the phone at that point. My call, and likely many others from angry and distressed guests (many who are parents of young kids like us), was sent to hold. I actually considered calling the police to assist the incompetent staff to control the crowd, but decided Portland Police probably had more urgent issues to address. I understand that it can be hard to control rowdy and inconsiderate guests, but it appears that there were no attempts made to try. In fact, according to the reviews, this is a common occurrence in this location. I never would have booked a stay in this location had I known the inferior quality control and complete lack of decorum and consideration for the other guests. I emailed the general manager and he (promptly) offered his "deepest regret and apology". I don't want an apology. I want to get what I paid for…a pleasant and comfortable hotel experience with my family.

Kimberly Stewart

The hotel was a madhouse. Kids were running all around the hotel doing whatever they wanted and there was no hotel staff around to keep things under control. Kids pressed every button to stop the elevator on every floor so you had no choice but to ride it out or take the stairs. There was tape on the carpet, tape on the ceiling. Cleanliness was questionable. Cheap precooked food was served for breakfast and the buffet was not restocked as it should have been. The staff seemed to be more concerned with closing and shutting down than making sure guests were happy. Evening reception was a joke. Bagged chips and cheese? Insulting. The line for drinks didn't seem to move. Stood in line 30 minutes and still never received my drinks. The bed was hard as a brick and linen had holes in it. Requested a room cleaning and the front desk clerk told me I needed to request it the night before despite never telling me that during check in. We had to change rooms because someone left their dog in the hotel room and it barked for hours. Never staying here again.

Wendy

Positive: Staff in this hotel go above and beyond to make your stay amazing. Food was very good. Bed and pillows were super soft and comfortable. Negative: This hotel has room cleaning on request. I had no issue with that however I realized after I checked in that I only had one day supply of coffee. I would have liked the hotel to ask me how many days supply of coffee I wanted.

Jennifer Bedynek

Definitely won't be staying here again. It felt like there was a circus going on inside the hotel. There were unsupervised children running around and passed room doors at all hours of the night. The room wasn't all that clean and the elevators are super slow and always packed. We ended up having to carry our luggage down the stairs when we checked out because we waited for a long time and couldn't catch an empty elevator.