Country Inn & Suites by Radisson, Brunswick I-95, GA

Laura

Do not recommend this place. Only thing good was when we walked in room it smelled like bleach. So it had just been clean. But carpet was nasty, sticky. Breakfast was to last til 10:00, but girl was closing everything up at 9:30. Air conditioner had to be set to 64 to even get it a little cool in room. Tiles in bathroom were cracked and coming up. Sink had a big crack in. Breakfast that was offered was horrible. Even coffee was bad. Not really anything good to say about this place.

Kim Brooks

We’ve been staying here for years and have always been happy, but this will definitely be our last time. The good: 1: Every hotel staff member we encountered was so friendly. The bad: 1: They called to switch us to a smaller room the morning we were scheduled to arrive because “they had overbooked because they use 3rd party sites to book rooms and unfortunately that happens.” I said, “We can’t stay in a smaller room, but it sounds like I don’t have a choice.” Employee replied, “You have a choice. You can cancel your reservation.” Please note we had booked over a month in advance directly with the hotel. Manager finally called and gave us the room we originally booked, but that was extremely stressful. 2: Clean towels are extremely hard to come by. We were given old pool towels twice. 3: Definitely needs deep cleaning and updating 4: Tub sank down when you stepped in and felt unsafe. 5: Pool didn’t work for our entire stay. We were told they didn’t know what was going on with it and that they haven’t been told when it will be fixed. 6: Gym closed. 7: Roaches crawling on walls. 8: Housekeeping only comes every 3 days, therefore you have to go ask for towels and trashbags. 9: Room key quit working every single day and we had to go get new ones. We were told it was because they had not been setting them to stay active for more than one day at a time because some staff members don’t know how to do that. 10: Breakfast was very basic. It’s supposed to end at 10, but they just stop restocking it whenever they feel like it. We were never able to get waffles. I should also add, we were not the only unsatisfied guests. Our family was there to scatter my Dad’s ashes. We booked 6 rooms. We all had the same problems. We won’t be back.

Ashley Minton

3 towels given upon arrival. For the rest of our stay, we were told there were no more clean towels available. When we left, 4 staff were sitting by our car smoking and goofing around. One said, "I need to go do laundry." Oh, you think? That's not the only unprofessional staff we encountered. On Saturday, at 9am, we went down to breakfast to hear breakfast attendant proudly announcing, "We are out of biscuits. We are out of bagels." Breakfast was supposed to run until 10:30. The next morning, my child wanted eggs. There were none out. I went up to discuss the hotel issues with the manager. During our discussion, someone asked her if she would like sausage and eggs. So, staff still had eggs, even when guests did not. A six year old child, at that. Additionlly, our sink was clogged; which we reported, but I guess staff was too busy smoking and playing around to help. Last, the Fitness center was closed during entire stay. I was told it was due to construction, but there was no construction taking place. Ultimately, we got $80 off, but that really doesn't cover it. We overpaid for this stay, and we will never stay in a Country Inn again based on this experience. I have not heard back from my customer service inquiry. As I mentioned in my formal complaint, I have never stayed in a hotel that didn't have clean laundry for 2 days. I would have preferred to know up front if they were unable to serve guests. We could have chosen another location.

Diane

Positive: The staff  We¿re 2 exceptional people at this hotel. Super friendly made us feel right at home. Motel was clean room was great beds slept good. Breakfast was very good will stay here again. Negative: N/a