T-Mobile

cmdshft

I had some really unhappy times with my cellular line and I was sent to this store by Apple in the same complex. I had the pleasure of dealing with the worlds most patient store manager, Alex. Alex said he had just recently taken over the store, and Alex and I spent about 3 to 4 hours together in the store trying to work with T-Mobile's tech support people to try and get my phone and line operational again. Ultimately, I had to leave the store without success and an escalation to even higher support... But I was happy none the less because Alex really was able to keep a smile on my face. He was kind and funny and kept everything real with me. Even he was upset we weren't able to resolve the issue, and you don't see many store workers these days even feel empathy towards their customers. I have to rate the store 5 stars for him (and his other store workers) having been super patient and kind through my agonizing 1st world problem. Thanks guys, I will definitely send people your way whenever possible.

Patri Bee

My boss and I came to get a simple phone. We left so happy with service for our business, personal & more. Michelle, Ralph, Alec & Abe went ABOVE & BEYOND ! The best time ever doing the least fun stuff!

Sue Stear

I bought my 1st iPhone about 8 months ago at the Lehigh Valley Mall, Store 4PSC, 137 Lehigh Balley Mall #1021. Michelle Villafane, Mobile Expert, transferred all my information from my other phone to my new iPhone and explained everything to me. She has been wonderful. Since then I have gone up there several times with questions, and she continues to help the “pest”. Michele just laughs it off and says she is here if I need her! She exceeded all my expectations and did not make me feel like a dummy.

Chelsea Marie

Alonzo and Charlie are assets to this T-mobile location! Very friendly customer service, very helpful, very patient. They spent 4 hours assisting us with our situation and didn’t get impatient or irritated once. They stayed 2 HOURS after closing time to help us! My boyfriend and I have been to 3 different t mobile locations today and if it wasn’t for these particular employees at this location, we would have switched carriers! Thank you for all your help, we LOVE our new phones, we APPRECIATE you humble workers!!!