Ramada by Wyndham Jacksonville Hotel & Conference Center

tami jackson

Me and my family was regulars at this Ramada. We came back due to the staff was pleasant. Got to say I am now done. Never have we asked for a free night or a refund. We have been given rooms with pets and my daughter broke out, didn't complain just asked for cleaning tools. We stayed in a room without blankets and was told to deal with it. We was given a room not once but twice that had a leak in the ceiling.. we was even put in a room that wasn't even remotely cleaned up and had to wait on someone to come clean it but this time was too much we was placed in a room that was infested with roaches we brought in a pizza and the pizza ended up getting ruined by the roaches. All they did was changed our room. We complained about it and showed pictures and we was contacted by Lisa saying that it was not reported and she looks forward to seeing us again. That was it I refuse to go back with that kind of treatment. So we are DONE!

A J

Ramada Conference Center in Mandarin, Jacksonville is exactly what my fiancé and I needed after long trips to and from the Treasure Coast. We always look for the best places when we frequent The Mayo Clinic and I can say nothing bad about Lisa & Susan @ Ramada. Susan always takes care of us and ensures we have great rooms with ease of access as well as no issues staying in the same room on our extended stays. Did I mention the awesome breakfast buffet @ their restaurant Gigi’s every morning that is steaming hot and cooked fresh! It’s a great touch to an already great place to stay. I’d recommend it to anyone looking for a nice room at a great rate with a friendly staff that accommodates your every need. Thanks Susan, Lisa & the whole staff @ the Ramada! You guys are the best!

Nataly Kalynchuk

We never had such a bad experience! Yesterday I called to reserve one pet friendly room, because we was with a dog. When I spoke to the lady, I told that we have a dog, and how much will be the room, and do we need to pay for the dog. She said that the room is $100 and one dog is free, but you need to call to another receptionist about the room. She gave me another number, and another lady was so rude. She said that we need to pay for the dog, I tried to explain, but she said that when I spoke to the previous lady, I did not tell her about the dog. That was insane, she lied right away. I said ok, no problem to pay for the dog, but why people at hotel are telling different information. I did not cancel our reservation, because they told me that I did a reservation 4 hours before we will arrive, so we can’t cancel it. But when we come, another lady told us, that the previous receptionist decided to cancel our reservation. At was 00:20 AM. At the end she gave us a room, but in the morning they charged me twice. And when I called she told me, that she can’t help me with that, and I need to call after 11am. I’m not sure what to expect, but this hotel is horrible! I have no words to describe how I feel! Not recommended to anyone!

Michelle Gonzalez

The front desk staff, maintenance and the dude at breakfast were great! Very nice and pleasant and trying to be as helpful as they could. The guy at breakfast was a pleasure and genuinely a nice person and happy to be at work, you could tell. However, I was given a room and when I went, there were still people in it!! I went right back to the front desk and they apologized and gave me another room immediately. (I overheard talking about the fact that the room said "ready and clean". So not sure what happened there.) The new room I was given had a barely functioning AC, there were hairs in the bed and shower and stained floors. I was so tired and this was late at night so I just said "screw it" and took off the blankets and pillows since I always bring my own anyway, just in case. I wore my shoes any time I was on the floor. The shower is whatever because I used water to wash the hairs down. The stay itself was ok. The hotel can't really control neighbors and their noises so that's neither here nor there. I was a little hot at night due to the AC but I got through it and was only one night.