ATM Sandia Area Federal Credit Union

Wally Rob

TERRIBLE management. Embarrassing. And it's ONLY the Rio Rancho branch. The others are fine. The ladies at the counter are great. Friendly and efficient. But the management is a joke. Long lines all the time. But they have plenty of employees serving the drive through. But you HAVE to walk in to get more than a thousand dollars so enjoy the wait. And will they come out of their offices to help customers in a long line? Lol.. yeah right. Absolutely not. They just sit there and look at you. Go to Wells Fargo. It's never like that. And that's NOT the only issues with this bank... not even close

Stephanie G

I didn’t know rolling your eyes at customers was a requirement to work here. Make sure they count all your money and checks when paying a loan because if you send a check in apparently they don’t know what they were suppose to do with it so they might just keep it without telling you anything until you go inside and ask what happened to that money. Be aware.

Moe H

I have been with Sandia for many years and I’ve had my account compromised several times which is concerning. However, knowing I have Joan to always go to at sandia makes me feel so much better. I prefer the text to chat option when reaching out to customer service. Almost every time it is always Joan who answers. Honestly, if it’s not Joan I am tempted to wait until the following day. She is consistent, thorough, thoughtful, patient, and polite. She’s been with me through various scenarios such as my debit card being compromised, ordering a new card, paying bills, paying family from checking to checking. She is knowledgeable and resourceful. I am extremely happy that she is a part of Sandia and offers world class customer service.

Jennifer Parton

I would be leaving at least a 2 score if it hadn't been for Joan R. in member services. She is the one sign of hope that I found during this absolute difficult process and time in my life. My one and only suggestion to new or existing members of this credit union is to make sure you have a designated Beneficiary on any/all accounts that are open. When my Mom passed away my world in October turned upside down. SSDI froze her accounts with Sandia as I found out the hard way. Sandia directed me to Probate Court. I had to complete Probate from 2000 miles away to only find out unless I open an account with Sandia, getting access to Moms account or even adding my name on and/or changing the account name to the estate of would not happen unless I was in branch locally. Again, remember I am several states away, I tried opening the account online to be then declined and enters Joan R. to help save my stress and more torture of walking the tight ropes... The last unfortunate thing is, Sandia should not take chances on USPS. Sending checks without a tracking or signature required has definitely put my stress level above normal.. running to the mail box probably daily until it hopefully arrives... again I think this goes back it's just a local Credit Union... Joan R. Thank you though for being the one person out of several (including branch employees) to take my matter seriously and to provide a temporary solution until I make it back to New Mexico.